Setfords is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
We have used Setfords on a number of occasions for selling properties. Anna Nuttall and the team made the whole process very easy. We were updated frequently and any queries we had were swiftly answered. Just a very easy and pleasant process overall.
Karen was excellent! She was super responsive and helped with any questions we had as first time buyers. The whole experience was so smooth and speedy, would highly recommend Karen and Setfords!
Been professional throughout and completely transparent. Also, the response times to reply to emails is excellent.
Was initially disappointed that the whole starter pack needed to be printed out, signed and posted back. I did everything in 2 hours, and posted a file an inch thick the same day. Paid £1000 just to open the file. Rang at the end of the following day to check they had received it OK, but it turns out she doesn't work Thursdays. Never received any confirmation of receipt of all of the documents. Rang to check in a week later, turns out she didn't work Tuesday either. Was told that my case was being dropped and they cannot divulge the reasons why. I wonder how long they would have left it if I didn't call up. Still I have no correspondence to say they will no longer act for me. Disappointed that there was no online portal, no acknowledgements or updates and absolutely devastated that I have lost another week and wasted my time with a conveyancer who can't take the job on. I have been told my deposit will be refunded minus their ID check fees, but it's not clear how much I have lost and right now I'm still out of pocket.
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www.setfords.co.uk1,000 total • Write a review
We were very happy to come to ADIL VITACHI for the house sale that we had our experience was first class from ADIL We would like to thank him again for his professional help and support. Regards, GEORGE
Date of experience: April 3, 2025
Moving house can be one of the most stressful times especially when trying to beat the stamp duty increase along with thousands of others, however when we were recommended to use Hana Patel by our estate agent, it was a stroke of genius as she help us through the process, responded to our email and calls promptly, even used language that I could understand, what a gem. We would recommend Hana and Setfords
Date of experience: April 3, 2025
My experience way a walk in the park, told very nicely what was going to happen how it would happen excellent and it happen
Date of experience: April 3, 2025
US
The solicitors were difficult to communicate with as they didn’t readily respond to voicemails or emails. The conveyancing documents were flawed in some aspects and it was obvious they were not checked for accuracy before sending out.
Date of experience: April 3, 2025
An excellent service. I needed some quite detailed work completed in order to start my new business. Stefanie was very efficient and delivered high quality work and made the whole process straightforward and stress free . I would highly recommend this service
Date of experience: April 3, 2025
US
This is the second time Divya Patel has managed a property sale/purchase for me. As ever, she has been fantastic, so much so that the estate agent commented on her skills. Divya is professional, calm and very organised - exactly what's needed in a conveyancing solicitor. Divya ensured my transaction completed in time to avoid the changes in SDLT and navigated the added difficulties of probate with ease. I'd highly recommend her.
Date of experience: April 3, 2025
US
I highly recommend Gemma, Carla and the rest of the team . Their customer service is second to none, hence l will always used this company in the future and recommend them to others. Their knowledge and experience is consistently outstanding, exceeding our expectations every time. I was completely impressed with their professionalism and support during the highs and lows! A huge Thank You for always being on hand to offer help. Your service is nothing short of incredible, and we wish you the very best.
Date of experience: April 3, 2025
US
had to complete a property sale at very short notice. Ryan Hill and colleagues really pulled out the stops for us and made it work. Professional , accessible , hard working and on point : just what's needed for conveyancing lawyers in a market in which so many law firms are just "not very good".
Date of experience: April 3, 2025
