Setfords is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
We have used Setfords on a number of occasions for selling properties. Anna Nuttall and the team made the whole process very easy. We were updated frequently and any queries we had were swiftly answered. Just a very easy and pleasant process overall.
Karen was excellent! She was super responsive and helped with any questions we had as first time buyers. The whole experience was so smooth and speedy, would highly recommend Karen and Setfords!
Been professional throughout and completely transparent. Also, the response times to reply to emails is excellent.
Was initially disappointed that the whole starter pack needed to be printed out, signed and posted back. I did everything in 2 hours, and posted a file an inch thick the same day. Paid £1000 just to open the file. Rang at the end of the following day to check they had received it OK, but it turns out she doesn't work Thursdays. Never received any confirmation of receipt of all of the documents. Rang to check in a week later, turns out she didn't work Tuesday either. Was told that my case was being dropped and they cannot divulge the reasons why. I wonder how long they would have left it if I didn't call up. Still I have no correspondence to say they will no longer act for me. Disappointed that there was no online portal, no acknowledgements or updates and absolutely devastated that I have lost another week and wasted my time with a conveyancer who can't take the job on. I have been told my deposit will be refunded minus their ID check fees, but it's not clear how much I have lost and right now I'm still out of pocket.
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Communication was very good and speedy. Very easy to talk to.
Date of experience: April 3, 2025
My contact was Jessica, who was recommended to me. I honestly couldn’t be happier with the service provided. She assisted me in completing a house sale within 6 weeks (from offer to completion). Communication through the process was simple and timely. Speed definitely didn’t come at the compromise of quality, and I feel that work was conducted thoroughly. Thank you to all at Setfords.
Date of experience: April 3, 2025
US
I used Setfords As my solicitor to purchase my first property, fantastic service, very polite and guided me step-by-step through the process which was very overwhelming Prompt paperwork and responses. Thank you very much extremely happy
Date of experience: April 3, 2025
We were extremely satisfied with the service that we received during our house move from Caroline Smith and Jo King and would definitely recommend Setfords to friends.
Date of experience: April 3, 2025
I was recommended to Kathy at Setfords and couldn't have been happier with the service I received. She was prompt, efficient, friendly and really on the ball. I wouldn't hesitate to recommend her to others.
Date of experience: April 3, 2025
The solicitor that was given to me to do my buying a new home was a very lovely lady who done her job beyond very friendly helpful and definitely saw that I got the very best so I would definitely use her again and highly recommend her and Setford solicitors
Date of experience: April 3, 2025
Sonal and her team were outstandingly efficient and made my sale and purchase very smooth.
Date of experience: April 3, 2025
US
My solicitor was brilliant! Her legal knowledge was first class. Whilst her efficiency & organisation was excellent. She kept me so informed & explained anything I didn’t understand. She was so thoroughly ready to deal with anything that came along in the process of my house purchase. I totally recommend her as a fabulous professional.
Date of experience: April 3, 2025
