Setfords is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
We have used Setfords on a number of occasions for selling properties. Anna Nuttall and the team made the whole process very easy. We were updated frequently and any queries we had were swiftly answered. Just a very easy and pleasant process overall.
Karen was excellent! She was super responsive and helped with any questions we had as first time buyers. The whole experience was so smooth and speedy, would highly recommend Karen and Setfords!
Been professional throughout and completely transparent. Also, the response times to reply to emails is excellent.
Was initially disappointed that the whole starter pack needed to be printed out, signed and posted back. I did everything in 2 hours, and posted a file an inch thick the same day. Paid £1000 just to open the file. Rang at the end of the following day to check they had received it OK, but it turns out she doesn't work Thursdays. Never received any confirmation of receipt of all of the documents. Rang to check in a week later, turns out she didn't work Tuesday either. Was told that my case was being dropped and they cannot divulge the reasons why. I wonder how long they would have left it if I didn't call up. Still I have no correspondence to say they will no longer act for me. Disappointed that there was no online portal, no acknowledgements or updates and absolutely devastated that I have lost another week and wasted my time with a conveyancer who can't take the job on. I have been told my deposit will be refunded minus their ID check fees, but it's not clear how much I have lost and right now I'm still out of pocket.
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The team at Setfords are, without a shadow of a doubt, 'best-in-class'. Having bought and sold many properties over the years, I can only say that these guys knocked all the others out of the park in terms of efficiency, quality and responsiveness. Kirsty Drain and Zeena Gohil were simply awesome. We won't be losing touch with these guys....
Date of experience: April 4, 2025
This is the third time we have instructed Sarah Howe; on this occasion for both a house sale and purchase. As with our previous instructions, Sarah and the wider Setfords team were on-the-ball throughout which resulted in the purchase side of our move being completed within an impressive 42 days! This assisted greatly to keep our chain intact. Sarah and the team maintained timely and effective communications and took the time to explain any aspect of the transactions and documentation we were not sure about as we progressed. Would recommend highly, would use again and also offers competitive rates for a First Class service. *****
Date of experience: April 4, 2025
Dealt with a lady called Helen,very clear on what was needed from me and ,very efficient service will be using Setfords again in the future
Date of experience: April 4, 2025
US
I was a little nervous using the company i work for to do the conveyancing for my house sale, i thought it maybe put on the backburner at this very busy time with the stamp duty change! I was v pleasantly surprised, Peter Booker started the process on the 19th Feb and we completed on the 31st March. Thank you so much Peter you completely took the stress out of the whole process, the transaction went so smoothly. Your advice was helpful and informative. I will definitely be using you for my purchase when i find it!
Date of experience: April 4, 2025
Brilliant service Sarah was always there for us to answer any queries. We would definitely recommend her to anyone.
Date of experience: April 4, 2025
Tanya Dodo handled my divorce case and she was professional. Highly recommended
Date of experience: April 4, 2025
Sarah was brilliant and professional. Emails responded within 2 days max
Date of experience: April 4, 2025
US
Our move was extremely stressful but without Faye Judkins acting for us we probably would have pulled out. Her kindness, professionalism and rearrusance throughout pulled as through and we have a very happy ending living in our new house. Would highly recommend after using 3 times.
Date of experience: April 4, 2025
Fantastic experience with our solicitor Sarah Thomas with the sale and purchase of homes. We had the pressure of the stamp duty increase and Sarah went above and beyond to keep everything moving to insure we didn’t have to pay higher tax. Communication was brilliant and we would highly recommend.
Date of experience: April 4, 2025
