Setfords is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
We have used Setfords on a number of occasions for selling properties. Anna Nuttall and the team made the whole process very easy. We were updated frequently and any queries we had were swiftly answered. Just a very easy and pleasant process overall.
Karen was excellent! She was super responsive and helped with any questions we had as first time buyers. The whole experience was so smooth and speedy, would highly recommend Karen and Setfords!
Been professional throughout and completely transparent. Also, the response times to reply to emails is excellent.
Was initially disappointed that the whole starter pack needed to be printed out, signed and posted back. I did everything in 2 hours, and posted a file an inch thick the same day. Paid £1000 just to open the file. Rang at the end of the following day to check they had received it OK, but it turns out she doesn't work Thursdays. Never received any confirmation of receipt of all of the documents. Rang to check in a week later, turns out she didn't work Tuesday either. Was told that my case was being dropped and they cannot divulge the reasons why. I wonder how long they would have left it if I didn't call up. Still I have no correspondence to say they will no longer act for me. Disappointed that there was no online portal, no acknowledgements or updates and absolutely devastated that I have lost another week and wasted my time with a conveyancer who can't take the job on. I have been told my deposit will be refunded minus their ID check fees, but it's not clear how much I have lost and right now I'm still out of pocket.
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US
Divya at Setfords was fantastic throughout our process of selling our old property and buying a new property. Her communication was great and she was always available to speak or would call us back as soon as she could. After two previous chains that broke down and negative experiences with our previous solicitors, Divya's professionalism and ease of communication was a breath of fresh air. Thank you! Emmanuel and Theodora
Date of experience: July 3, 2025
Started okay but then solicitor I was using (recommended by close friends) unfortunately had to take leave for illness. I am sure the replacement is qualified but the service is TERRIBLE... despite providing everything from my side, the process is awfully slow with no communication for long periods of time (despite continuous phonecall and email attempts to just get updates/responses). Admittedly the replacement probably has increased workload, but surely this is something Setfords should come up with a plan for?!?! Think twice before using Setfords.
Date of experience: July 2, 2025
A difficult sale and purchase but Setfords did a brilliant job.
Date of experience: July 2, 2025
US
I was recommended to use Selford company, which was the best experience we had with selling our property and buying our property. My solicitor Guy who was leading with our properties. He was amazing and his team they communicate affectively and it was an stress-free move for us and I would definitely recommend Selford
Date of experience: July 2, 2025
Great service and help from Amanda. It's great to have just one dedicated person to correspond with, and who is in charge of your case! Great job! Only negative is lack of phone correspondence between solicitors.
Date of experience: July 2, 2025
We had a really positive experience from Setfords in Tilehurst. Our sale and purchase was extremely complicated (8 parties in the chain) and so it was super stressful. The team at Setfords in Tilehurst were incredibly helpful in guiding us through the process and really helped to reduce our stress. I can't recommend them enough
Date of experience: July 2, 2025
Helped us with our house pruchase as first time buyers we did not know much felt overwhelmed but Sofia J was so helpful throughout. Communication was always open polite and professional in all aspects. I definitely highly recommend.
Date of experience: July 2, 2025
