Setfords is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
We have used Setfords on a number of occasions for selling properties. Anna Nuttall and the team made the whole process very easy. We were updated frequently and any queries we had were swiftly answered. Just a very easy and pleasant process overall.
Karen was excellent! She was super responsive and helped with any questions we had as first time buyers. The whole experience was so smooth and speedy, would highly recommend Karen and Setfords!
Been professional throughout and completely transparent. Also, the response times to reply to emails is excellent.
Was initially disappointed that the whole starter pack needed to be printed out, signed and posted back. I did everything in 2 hours, and posted a file an inch thick the same day. Paid £1000 just to open the file. Rang at the end of the following day to check they had received it OK, but it turns out she doesn't work Thursdays. Never received any confirmation of receipt of all of the documents. Rang to check in a week later, turns out she didn't work Tuesday either. Was told that my case was being dropped and they cannot divulge the reasons why. I wonder how long they would have left it if I didn't call up. Still I have no correspondence to say they will no longer act for me. Disappointed that there was no online portal, no acknowledgements or updates and absolutely devastated that I have lost another week and wasted my time with a conveyancer who can't take the job on. I have been told my deposit will be refunded minus their ID check fees, but it's not clear how much I have lost and right now I'm still out of pocket.
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Had a very good experience, Daniel and Stacey have been very prompt, supportive and helpful throughout the journey with clear communication & instructions in the completion of purchasing our new house as well as selling the old one. More than happy to recommend them
We had a great moving experience with Francesca Putland at Setfords. We had been in our house for nearly 30 years and so it was all quite new to us, but felt really supported all the way!
We cannot thank Kevin Gilbert enough for the outstanding service we have received from him. It has been somewhat refreshing to not have to chase or struggle to speak to a solicitor and please be assured we will recommend him should any of our friends or family are buying or selling a house. The whole process was so smooth and made this move to our forever home, which we absolutely love, seamless and total stress free, and that is thanks to Kevin.
Our particular solicitor was rude! It was our first time completing on a BTL in our business and we were spoken to like we were thick! I also sent documents on 2 occasions, recorded and tracked (had postage proof and photograph) but Setfords appeared to keep ‘losing’ them! I would never ever use them again!
