Setfords is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
We have used Setfords on a number of occasions for selling properties. Anna Nuttall and the team made the whole process very easy. We were updated frequently and any queries we had were swiftly answered. Just a very easy and pleasant process overall.
Karen was excellent! She was super responsive and helped with any questions we had as first time buyers. The whole experience was so smooth and speedy, would highly recommend Karen and Setfords!
Been professional throughout and completely transparent. Also, the response times to reply to emails is excellent.
Was initially disappointed that the whole starter pack needed to be printed out, signed and posted back. I did everything in 2 hours, and posted a file an inch thick the same day. Paid £1000 just to open the file. Rang at the end of the following day to check they had received it OK, but it turns out she doesn't work Thursdays. Never received any confirmation of receipt of all of the documents. Rang to check in a week later, turns out she didn't work Tuesday either. Was told that my case was being dropped and they cannot divulge the reasons why. I wonder how long they would have left it if I didn't call up. Still I have no correspondence to say they will no longer act for me. Disappointed that there was no online portal, no acknowledgements or updates and absolutely devastated that I have lost another week and wasted my time with a conveyancer who can't take the job on. I have been told my deposit will be refunded minus their ID check fees, but it's not clear how much I have lost and right now I'm still out of pocket.
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Sonal and her team were always available to answer questions and keep us updated. They made a stressful sale and purchase feel smooth and we are really pleased with the end result.
Date of experience: May 7, 2025
Fantastic experience. Sarah went above and beyond for us, making us feel reassured all the way. We would always return back to setfords and put all of our trust in them through our conveyancing process. Thanks Sarah!
Date of experience: May 7, 2025
Matt Conroy provides a excellent service when I recently instructed him on two conveyancing matters. Very approachable, friendly and you can trust he gets the job done. I strongly recommend Matt.
Date of experience: May 6, 2025
Excellent service. Always a prompt response to questions asked. Everything handled professionally. Would highly recommend.
Date of experience: May 6, 2025
Communication was really good, we were kept informed at every step of the way. Kevin was particularly helpful.
Date of experience: May 6, 2025
We’re absolutely delighted with the work that Setfords did for us in respect of our house purchase. Delyth was fantastic and we cannot speak highly enough of her. We wanted to complete fairly quickly and the service that we received was impeccable from Delyth and her colleagues. When Delyth was on holiday there was no change in the outstanding customer service that we received from colleagues who were covering during her leave. We would have no hesitation in recommending Setfords. Thank you so much and we appreciate all the work you put in to get us “over the line” .
Date of experience: May 6, 2025
Amanda Leah Wright was fantastic from start to finish.She went above and beyond she was even late for a meeting to settle things on our last day .We feel Amanda is a credit to your company and you should be proud that you have a dedicated member working for you. Communication was also top drawer keeping us informed all the way.5 stars from us.
Date of experience: May 6, 2025
