Setfords is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
We have used Setfords on a number of occasions for selling properties. Anna Nuttall and the team made the whole process very easy. We were updated frequently and any queries we had were swiftly answered. Just a very easy and pleasant process overall.
Karen was excellent! She was super responsive and helped with any questions we had as first time buyers. The whole experience was so smooth and speedy, would highly recommend Karen and Setfords!
Been professional throughout and completely transparent. Also, the response times to reply to emails is excellent.
Was initially disappointed that the whole starter pack needed to be printed out, signed and posted back. I did everything in 2 hours, and posted a file an inch thick the same day. Paid £1000 just to open the file. Rang at the end of the following day to check they had received it OK, but it turns out she doesn't work Thursdays. Never received any confirmation of receipt of all of the documents. Rang to check in a week later, turns out she didn't work Tuesday either. Was told that my case was being dropped and they cannot divulge the reasons why. I wonder how long they would have left it if I didn't call up. Still I have no correspondence to say they will no longer act for me. Disappointed that there was no online portal, no acknowledgements or updates and absolutely devastated that I have lost another week and wasted my time with a conveyancer who can't take the job on. I have been told my deposit will be refunded minus their ID check fees, but it's not clear how much I have lost and right now I'm still out of pocket.
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Fantastic! Highly recommend and will use again.
Date of experience: May 23, 2025
US
What a wonderful service!! We have just completed on a sale and purchase through Setfords, I have nothing but praise to give them. The process was smooth sailing, and only 12 weeks in total. Guy and Jo at Setfords were amazing, they answered emails quickly and with all the information I had asked for. I rarely had to pick up the phone because they were so efficient at replying. They made the process stress free!! Honestly I will be using them again for any future needs! Thank You Katie
Date of experience: May 23, 2025
Expert guidance throughout the probate process. Always available or able to leave a message that was picked up and returned promptly. Complete confidence in Michelle and her team. Now the probate is finished will be using Setfords to complete the house sale. Would recommend Setfords to family and friends. Thanks for all your hard work.
Date of experience: May 23, 2025
US
I had a great experience using Setfords Solicitors to sell a property. Naqibul was very efficient and responsive to all my questions, making the whole process smooth and stress-free. I would happily recommend Setfords to others.
Date of experience: May 23, 2025
Sofia was great to work with, she was professional and knowledgeable. I would recommend Sofia to anyone in need of a solicitor and will definitely be using her services again in the future.
Date of experience: May 22, 2025
Anna Nuttall's dedication and attention to detail got us to completion in good time. We appreciated her professionalism and personable interactions during the entire process which was exceptional.
Date of experience: May 22, 2025
