Review summary

Setfords is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.

Based on reviews, created with AI

See what reviewers are saying

M
Very efficient and helpful.

We have used Setfords on a number of occasions for selling properties. Anna Nuttall and the team made the whole process very easy. We were updated frequently and any queries we had were swiftly answered. Just a very easy and pleasant process overall.

Karen was excellent!!

Karen was excellent! She was super responsive and helped with any questions we had as first time buyers. The whole experience was so smooth and speedy, would highly recommend Karen and Setfords!

Been professional throughout and…

Been professional throughout and completely transparent. Also, the response times to reply to emails is excellent.

Case dropped, won't say why.

Was initially disappointed that the whole starter pack needed to be printed out, signed and posted back. I did everything in 2 hours, and posted a file an inch thick the same day. Paid £1000 just to open the file. Rang at the end of the following day to check they had received it OK, but it turns out she doesn't work Thursdays. Never received any confirmation of receipt of all of the documents. Rang to check in a week later, turns out she didn't work Tuesday either. Was told that my case was being dropped and they cannot divulge the reasons why. I wonder how long they would have left it if I didn't call up. Still I have no correspondence to say they will no longer act for me. Disappointed that there was no online portal, no acknowledgements or updates and absolutely devastated that I have lost another week and wasted my time with a conveyancer who can't take the job on. I have been told my deposit will be refunded minus their ID check fees, but it's not clear how much I have lost and right now I'm still out of pocket.

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Showing 291 - 300 of 996 reviews
CS
5 out of 5 stars

Superb service

They kept us informed, nothing was to much to help us and the work was efficient and quick. Will use them again cant recommend them enough.

Date of experience: June 1, 2025

RB
5 out of 5 stars

Chris Hoadley has done my partner and I…

Chris Hoadley has done my partner and I the greatest service. As first time buyers the process is supposed to be scary and stressful, but Chris and his team have made it and easy as can be!

Date of experience: May 31, 2025

AC
5 out of 5 stars

Henna Khan was my company's solicitor…

Henna Khan was my company's solicitor to sell a property that has been converted into a HMO and we were selling it onto an investor. We only had 4 weeks to complete all enquiries and exchange to complete due to a Bridging Loan deadline. The investor buying the property lived in America so we would only have between 3-5pm working hours to liaise on her instruction through her solicitor. Henna has an impossible task of responding to all enquiries, overcoming all the issues and obstacles that arose, dealing with change in price multiple times and addressing new demands that were being raised constantly, right up until the day of exchange. Henna worked extra hours, she worked evening and weekends. Henna was the rock that held us all together, she reassured us, always working to problem solve and found a solution for every obstacle. Henna expertise were second to none, she is very professional and highly knowledgeable. Henna was incredibly kind and patient with us. She went above and beyond to ensure we did not fault on the bridging loan deadline. Henna did successful exchange and complete for us before our bridging deadline which was an incredible achievement. I will forever be grateful for her handwork, diligence and her expertise. Thank you Henna!!!

Date of experience: May 31, 2025

J
5 out of 5 stars

I honestly can’t recommend Jessica enough.

I honestly can’t recommend Jessica enough. She was fantastic from the very beginning to the end of my conveyancing process. What really stood out was how calm and reassuring she was, it made a huge difference during what was a pretty stressful time. She was always quick to respond, clearly knew her stuff, and often had answers before I even asked the questions. Nothing ever felt like too much trouble, and her communication was always clear, professional, and super prompt.

Date of experience: May 30, 2025

L
5 out of 5 stars

Smooth efficient sale

Simon, Daniel and the team have made the sale of our properties very easy and pain free. this is the7th out of 8 they have completed and each one had gone smoothly and efficiently. Communications are always very good, and they go the extra mile to keep it simple. I'd highly recommend Simon & Daniel.

Date of experience: May 30, 2025

MC
5 out of 5 stars

Amy is nothing short of exceptional

Amy is nothing short of exceptional. All problems resolved without fuss. She has navigated 4-5 properties for me and we have another 8 to complete this year. I wouldn’t go anywhere else. Thanks again! Callum

Date of experience: May 30, 2025

PT
5 out of 5 stars

Where do i start?

Where do i start? Kiran my solicitor was beyond an outstanding and professional above all such a caring person I could praise her more and write an essay. I will definitely be recommending Kiran to anyone in my same situation. A1 to setfords solicitors also

Date of experience: May 29, 2025

SB
5 out of 5 stars

Simon hope well and his team very…

Simon hope well and his team very excellent, will be getting in touch with them again.

Date of experience: May 29, 2025

LH
5 out of 5 stars

Once again Simon & Daniel have been…

Once again Simon & Daniel have been brilliant to use, Communication and response have been outstanding. Highly recommended !

Date of experience: May 29, 2025

MP
5 out of 5 stars

Long term client of Lucy

Legal matters can be complex, especially where there is finance involved. Legislations change, goalposts move and there is always new red tape to navigate. Lucy and her team have assisted me with two house sales, two purchases and more remortgages than I care to remember. Lucy is always efficient, professional and easy to communicate with. I've often been pleasantly surprised by the value for money of the service. Would highly recommend

Date of experience: May 29, 2025

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