Setfords is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
We have used Setfords on a number of occasions for selling properties. Anna Nuttall and the team made the whole process very easy. We were updated frequently and any queries we had were swiftly answered. Just a very easy and pleasant process overall.
Karen was excellent! She was super responsive and helped with any questions we had as first time buyers. The whole experience was so smooth and speedy, would highly recommend Karen and Setfords!
Been professional throughout and completely transparent. Also, the response times to reply to emails is excellent.
Was initially disappointed that the whole starter pack needed to be printed out, signed and posted back. I did everything in 2 hours, and posted a file an inch thick the same day. Paid £1000 just to open the file. Rang at the end of the following day to check they had received it OK, but it turns out she doesn't work Thursdays. Never received any confirmation of receipt of all of the documents. Rang to check in a week later, turns out she didn't work Tuesday either. Was told that my case was being dropped and they cannot divulge the reasons why. I wonder how long they would have left it if I didn't call up. Still I have no correspondence to say they will no longer act for me. Disappointed that there was no online portal, no acknowledgements or updates and absolutely devastated that I have lost another week and wasted my time with a conveyancer who can't take the job on. I have been told my deposit will be refunded minus their ID check fees, but it's not clear how much I have lost and right now I'm still out of pocket.
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www.setfords.co.uk1,000 total • Write a review
Excellent Service. I was kept up to date throughout with no delays. Couldn't fault the service provided by Karen and her team.
Date of experience: June 2, 2025
Graham Peebles is great. He answers calls and emails and generally does what needs doing in an efficient manner. I have used him several times and will do so again.
Date of experience: June 2, 2025
Good efficient service Good value service
Date of experience: June 2, 2025
Very thorough and quick responses - and informative about points of contact.
Date of experience: June 2, 2025
Great experience with this guys Mister Kush was very helpful
Date of experience: June 2, 2025
Excellent service, Amanda did great work Highly recommended
Date of experience: June 2, 2025
Annie Le was incredibly thorough and responsive as our conveyancing solicitor. She misses nothing. Thank you Annie!
Date of experience: June 2, 2025
Each stage of transaction explained and overall control is with the client
Date of experience: June 2, 2025
