Setfords is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
We have used Setfords on a number of occasions for selling properties. Anna Nuttall and the team made the whole process very easy. We were updated frequently and any queries we had were swiftly answered. Just a very easy and pleasant process overall.
Karen was excellent! She was super responsive and helped with any questions we had as first time buyers. The whole experience was so smooth and speedy, would highly recommend Karen and Setfords!
Been professional throughout and completely transparent. Also, the response times to reply to emails is excellent.
Was initially disappointed that the whole starter pack needed to be printed out, signed and posted back. I did everything in 2 hours, and posted a file an inch thick the same day. Paid £1000 just to open the file. Rang at the end of the following day to check they had received it OK, but it turns out she doesn't work Thursdays. Never received any confirmation of receipt of all of the documents. Rang to check in a week later, turns out she didn't work Tuesday either. Was told that my case was being dropped and they cannot divulge the reasons why. I wonder how long they would have left it if I didn't call up. Still I have no correspondence to say they will no longer act for me. Disappointed that there was no online portal, no acknowledgements or updates and absolutely devastated that I have lost another week and wasted my time with a conveyancer who can't take the job on. I have been told my deposit will be refunded minus their ID check fees, but it's not clear how much I have lost and right now I'm still out of pocket.
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Very pleased with our solicitor, he’s helpful and transparent allowing for a pleasant experience We’ll recommend and we’ll use again!
Date of experience: June 2, 2025
Christina C (our solicitor) was extremely impressive with how fast she worked through all the paperwork. We had a very short deadline of 4-6 weeks and we completed within 27 working days of the offer being accepted. This includes our solicitor being on holiday for a week and having her work covered by other members of staff. Only down side is that the estate agents complained about issues contacting our solicitor… we however got a emailed response within the hour. We had no issue with the service provider and think Christina went above and beyond working outside of her usual hours. Thank you so much Christina!!
Date of experience: June 2, 2025
Very professional and great communication
Date of experience: June 2, 2025
My advisor was particularly helpful and patient in a transaction which was fraught with difficulties and her calm approach to all the twists and turns was commendable. I would certainly use Setfords in the future.Well done!
Date of experience: June 2, 2025
Setfords were super efficient dealing with our sale and purchase- would recommend the use of Sonal and her team to deliver a timely and professional conveyancing service to anyone looking for first class delivery and value
Date of experience: June 2, 2025
Lily Yung Bicknell was excellent and provided a seamless process for us in selling our home from abroad. She explained the electronic process well and the system worked effectively. We found her experience and knowledge reassuring and effective. The sale was completed within our requested time frame. She was so friendly too! Thank you to Setfords and Lily.
Date of experience: June 2, 2025
Excellent experience, great communication all the way through the process.
Date of experience: June 2, 2025
