Setfords is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
We have used Setfords on a number of occasions for selling properties. Anna Nuttall and the team made the whole process very easy. We were updated frequently and any queries we had were swiftly answered. Just a very easy and pleasant process overall.
Karen was excellent! She was super responsive and helped with any questions we had as first time buyers. The whole experience was so smooth and speedy, would highly recommend Karen and Setfords!
Been professional throughout and completely transparent. Also, the response times to reply to emails is excellent.
Was initially disappointed that the whole starter pack needed to be printed out, signed and posted back. I did everything in 2 hours, and posted a file an inch thick the same day. Paid £1000 just to open the file. Rang at the end of the following day to check they had received it OK, but it turns out she doesn't work Thursdays. Never received any confirmation of receipt of all of the documents. Rang to check in a week later, turns out she didn't work Tuesday either. Was told that my case was being dropped and they cannot divulge the reasons why. I wonder how long they would have left it if I didn't call up. Still I have no correspondence to say they will no longer act for me. Disappointed that there was no online portal, no acknowledgements or updates and absolutely devastated that I have lost another week and wasted my time with a conveyancer who can't take the job on. I have been told my deposit will be refunded minus their ID check fees, but it's not clear how much I have lost and right now I'm still out of pocket.
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Setford’s guided me through ignorance with patience and clarity. Very grateful.
Date of experience: June 3, 2025
I have always liked the staff members of Setford Cardiff branch ie Michael Lawson and Vanessa. They both are always very helpful and friendly.
Date of experience: June 3, 2025
We have just used Setford solicitors for our recent house move In particular, Kristel Soloja , who was extremely professional and very diligent in all aspects of handling our conveyancing We would 100% recommend Kristel Soloja, from Setfords again
Date of experience: June 2, 2025
Jo Cox was amazing so responsive, quick we managed to exchange and complete on our purchase in 6 weeks
Date of experience: June 2, 2025
Excellent Property Solicitor Christina Coleman provided outstanding support during the purchase of our new home. She was professional, thorough, and always clear in her communication. Everything was handled efficiently and without stress. Highly recommended for anyone needing a dependable and knowledgeable property solicitor.
Date of experience: June 2, 2025
US
Exceptional service from Kevin Gilbert at Setfords. I could not have asked for anything more. He kept me informed, was responsive and pro-active. No question felt like a stupid one, and he was always clear in his explanations. I had a completion date in mind, and once I shared this with Kevin, he pulled out all the stops to achieve this date. I would not hesitate to recommend Kevin.
Date of experience: June 2, 2025
After looking for a conveyancing solicitor I decided on Setfords as they had excellent reviews. A wonderful lady called Delyth was my solicitor and handled the whole process seamlessly. I was kept updated and any questions I had were answered promptly. It was a smooth and stress free sale thanks to Delyth. Highly recommend and would definitely use again should the need arise.
Date of experience: June 2, 2025
