Setfords is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
We have used Setfords on a number of occasions for selling properties. Anna Nuttall and the team made the whole process very easy. We were updated frequently and any queries we had were swiftly answered. Just a very easy and pleasant process overall.
Karen was excellent! She was super responsive and helped with any questions we had as first time buyers. The whole experience was so smooth and speedy, would highly recommend Karen and Setfords!
Been professional throughout and completely transparent. Also, the response times to reply to emails is excellent.
Was initially disappointed that the whole starter pack needed to be printed out, signed and posted back. I did everything in 2 hours, and posted a file an inch thick the same day. Paid £1000 just to open the file. Rang at the end of the following day to check they had received it OK, but it turns out she doesn't work Thursdays. Never received any confirmation of receipt of all of the documents. Rang to check in a week later, turns out she didn't work Tuesday either. Was told that my case was being dropped and they cannot divulge the reasons why. I wonder how long they would have left it if I didn't call up. Still I have no correspondence to say they will no longer act for me. Disappointed that there was no online portal, no acknowledgements or updates and absolutely devastated that I have lost another week and wasted my time with a conveyancer who can't take the job on. I have been told my deposit will be refunded minus their ID check fees, but it's not clear how much I have lost and right now I'm still out of pocket.
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Sarah, is probably the most efficient solicitor I've ever had for property conveyancing. I only discovered her via by a renowned property auctioneer.
Date of experience: June 3, 2025
Efficient carrying out of work, and good communication with us. We felt confident that they were able to deal with any of the things that came up expectedly.
Date of experience: June 3, 2025
Kirsty Drain and Zeena Gohil worked tirelessly to get our sale through and kept us informed all the way through answering any questions we had ...Thank you...we will definitely be using Setfords again I the future
Date of experience: June 3, 2025
Great service from a great team Thank you Maria and Petra 😊
Date of experience: June 3, 2025
Awful experience, avoid at all costs! Our solicitor Jayne, was so unhelpful and rude to us and estate agents. She almost cost us our buyer after chasing the incorrect documents for months, we had to get involved to find the solution. Every question we had during the process we were met with confusing and unclear answers. Communication was not clear and we were almost led into buying a house with a huge risk. If it weren't for us speaking to a family friend who was also a conveyancing solicitor we would've went forward with a purchase with a massive risk. They do not have the clients interests at heart and do not provide full legal advice.
Date of experience: June 3, 2025
