Setfords is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
We have used Setfords on a number of occasions for selling properties. Anna Nuttall and the team made the whole process very easy. We were updated frequently and any queries we had were swiftly answered. Just a very easy and pleasant process overall.
Karen was excellent! She was super responsive and helped with any questions we had as first time buyers. The whole experience was so smooth and speedy, would highly recommend Karen and Setfords!
Been professional throughout and completely transparent. Also, the response times to reply to emails is excellent.
Was initially disappointed that the whole starter pack needed to be printed out, signed and posted back. I did everything in 2 hours, and posted a file an inch thick the same day. Paid £1000 just to open the file. Rang at the end of the following day to check they had received it OK, but it turns out she doesn't work Thursdays. Never received any confirmation of receipt of all of the documents. Rang to check in a week later, turns out she didn't work Tuesday either. Was told that my case was being dropped and they cannot divulge the reasons why. I wonder how long they would have left it if I didn't call up. Still I have no correspondence to say they will no longer act for me. Disappointed that there was no online portal, no acknowledgements or updates and absolutely devastated that I have lost another week and wasted my time with a conveyancer who can't take the job on. I have been told my deposit will be refunded minus their ID check fees, but it's not clear how much I have lost and right now I'm still out of pocket.
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I was very pleased with the service I received when getting my lease extension arranged at Setfords. Will definitely be recommending them to all of my friends and everyone I know. 5 Stars ⭐ ⭐️⭐️⭐️⭐️
Date of experience: June 5, 2025
Extremely professional company to deal with and all paperwork and communications were dealt with in a business like manner. Gemma Brennan their representative that we dealt with was very friendly, polite and didn't confuse us with professional jargon but got the job done.
Date of experience: June 4, 2025
Gemma Lloyd was great in communicating with us and keeping us up to date on the purchase and sale. Would highly recommend.
Date of experience: June 4, 2025
My agent chewton rose recommended Laura at setfords solicitors as they are their go too legal firm, Laura did not disappoint, she is professional,understanding of the stressful situation and very approachable which we found very reassuring as we had not moved house in forty years! We will be using Laura for the purchase of our next home with confidence, highly recommend Laura at setfords!!
Date of experience: June 4, 2025
The consultant solicitor we had Ernesto was absolutely amazing and worked relentlessly to help support and guide us along the way of making our biggest purchase. He was clear and easy to get hold of each time via email and telephone, he saw we completed the procedure whole way through. Very professional and had our best interest at heart.
Date of experience: June 4, 2025
I've worked with Evette Abbey while selling my home and because of positive experience I had no hesitation to use her now when we were buying another property. She was always quick to return calls and answer all the questions with clarity and patience. She will go extra mile to make the process smooth and stress free. Her guidance throughout the process was invaluable. Easily the best solicitor I've worked with and I'll be using her for all future property transactions.
Date of experience: June 4, 2025
Working with Gemma at setfords was an absolute pleasure. Gemma was always on call and went above and beyond to ensure my sale went through and chasing where she didn’t have to. Really lucky to have found such a great solicitor. Wish you all the best s d Thankyou so much 😊
Date of experience: June 3, 2025
Gemma Lloyd and her team did a fantastic job of managing our house sale and keeping us informed on what was happening on our sale. Would definitely recommend
Date of experience: June 3, 2025
Communications are always excellent. Response to queries is fast and informative. Everyone that I have encountered on the team have been curious and knowledgeable, a pleasure to deal with. Thank you.
Date of experience: June 3, 2025
The whole experience dealing with Setfords was made so much easier as our emails and calls were dealt with immediately. So professional, so friendly.
Date of experience: June 3, 2025
