Setfords is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
We have used Setfords on a number of occasions for selling properties. Anna Nuttall and the team made the whole process very easy. We were updated frequently and any queries we had were swiftly answered. Just a very easy and pleasant process overall.
Karen was excellent! She was super responsive and helped with any questions we had as first time buyers. The whole experience was so smooth and speedy, would highly recommend Karen and Setfords!
Been professional throughout and completely transparent. Also, the response times to reply to emails is excellent.
Was initially disappointed that the whole starter pack needed to be printed out, signed and posted back. I did everything in 2 hours, and posted a file an inch thick the same day. Paid £1000 just to open the file. Rang at the end of the following day to check they had received it OK, but it turns out she doesn't work Thursdays. Never received any confirmation of receipt of all of the documents. Rang to check in a week later, turns out she didn't work Tuesday either. Was told that my case was being dropped and they cannot divulge the reasons why. I wonder how long they would have left it if I didn't call up. Still I have no correspondence to say they will no longer act for me. Disappointed that there was no online portal, no acknowledgements or updates and absolutely devastated that I have lost another week and wasted my time with a conveyancer who can't take the job on. I have been told my deposit will be refunded minus their ID check fees, but it's not clear how much I have lost and right now I'm still out of pocket.
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Setfords Solicitors are simply exceptional. When everyone else was too afraid to take on a huge company, Setfords stood by me without hesitation. They turned one of the most stressful, overwhelming experiences of my life into a calm, manageable process. Every question was answered, every fear reassured, and I was given the confidence to stand up and win against a company that tried to intimidate me. Their knowledge, care, and professionalism are second to none. If you’re scared or unsure — trust Setfords. They made the impossible feel possible.
Date of experience: June 12, 2025
Highly recommended. We have used Carla Griffin at Setfords a number of times. Professional, thorough and polite always.
Date of experience: June 12, 2025
I worked with Julia Breach to purchase my first home and she was exceptional. She was very diligent, super helpful and communicated effectively and professionally. I really agonised over choosing a solicitor as I’ve heard that they can make or break the process. Julia showed me I had nothing to worry about. I’m so grateful to her and to Oliver who made this process so smooth.
Date of experience: June 12, 2025
Dawn was extremely efficient and understanding. I would have no hesitation in recommending her services.
Date of experience: June 12, 2025
Excellent efficiency and professionalism from Susan Lyons.
Date of experience: June 12, 2025
Sarah Howe is an exceptional solicitor, supported by an incredibly strong team. We cannot fault her services at all! We had a very challenging chain and without Sarah, it would have collapsed. Thank you for all your tireless hard work. We are so grateful. If you are looking for a reliable conveyance solicitor, look no further. Highly recommended. Thanks once again, Emma and Mart
Date of experience: June 11, 2025
Karen Newman at Setford's was outstanding at handling the conveyancing process. She was extremely efficient ,thorough and professional in all aspects of our sale and purchase providing good advice as and when required. Karen often anticipated potential issues and provided solutions to keep the process running as smoothly as possible. A great service and would recommend to anyone buying or selling property. Karen a big thank you . If we ever need you again we know where you are!
Date of experience: June 11, 2025
Excellent service and expertise guidance with the whole process of divorce explaining all options from the beginning. Highly recommend Setfords and especially Mr Wayne Phillips who l was allocated to work with me. It made a challenging, emotional process straight forward and costs are discussed each stage of the Divorce process so a big thank you
Date of experience: June 11, 2025
Marie Smith at Setfords was outstanding at handling the conveyancing process. She was extremely thorough and felt like a very steady hand guiding us through the process. When external time pressure was applied, she went above and beyond to ensure we exchanged and completed very quickly. Her communication throughout the process was faultless.
Date of experience: June 10, 2025
US
Helen Wilde was absolutely amazing throughout my house purchase. From day one, she was responsive, organised, and incredibly thorough. She communicated clearly at every step, which made the whole process feel smooth and stress-free. We completed at 10:26am on the dot thanks to her efficiency! Helen is not only brilliant at her job, but also a true professional. I’d recommend her to anyone without hesitation.
Date of experience: June 10, 2025
