Setfords is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
We have used Setfords on a number of occasions for selling properties. Anna Nuttall and the team made the whole process very easy. We were updated frequently and any queries we had were swiftly answered. Just a very easy and pleasant process overall.
Karen was excellent! She was super responsive and helped with any questions we had as first time buyers. The whole experience was so smooth and speedy, would highly recommend Karen and Setfords!
Been professional throughout and completely transparent. Also, the response times to reply to emails is excellent.
Was initially disappointed that the whole starter pack needed to be printed out, signed and posted back. I did everything in 2 hours, and posted a file an inch thick the same day. Paid £1000 just to open the file. Rang at the end of the following day to check they had received it OK, but it turns out she doesn't work Thursdays. Never received any confirmation of receipt of all of the documents. Rang to check in a week later, turns out she didn't work Tuesday either. Was told that my case was being dropped and they cannot divulge the reasons why. I wonder how long they would have left it if I didn't call up. Still I have no correspondence to say they will no longer act for me. Disappointed that there was no online portal, no acknowledgements or updates and absolutely devastated that I have lost another week and wasted my time with a conveyancer who can't take the job on. I have been told my deposit will be refunded minus their ID check fees, but it's not clear how much I have lost and right now I'm still out of pocket.
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www.setfords.co.uk1,000 total • Write a review
Very friendly and nothing is too much thanks for everything I will definitely use again
Date of experience: June 13, 2025
US
Fantastic service from start to finish! Anna Blackwell worked for us for a house sale and purchase and we completed within 5/6 weeks. Always got hold of Anna when I needed too and Anna was always honest to us. Thank you so much for a fantastic service. I would recommend Setfords to anyone wanting to sell or buy a house.
Date of experience: June 13, 2025
Emily and team at Setfords was fantastic - very responsive and efficient! She made a stressful process smooth sailing!
Date of experience: June 13, 2025
I was very happy and impressed with the quality of work and the efficiency of Ms Emily Frank in dealing with my cases. I did recommend your company to my family and friends.
Date of experience: June 13, 2025
Angie Dooling and her assistant Anthony were fabulous! Both were efficient in communications, we had emails with concise information and instructions and calls when needed. Estimated timeframes were provided and we achieved those and completed a week before we thought.
Date of experience: June 13, 2025
US
We sold our home whilst relocating internationally. Our solicitor, Emily, was very responsive and supportive throughout the selling process. She made us feel very reassured at a time that was very stressful and unsettling. We would certainly recommend setfords based on our experience.
Date of experience: June 13, 2025
US
My experience was so great and the response to my questions was so quick to answer all my question and everything was followed to the procedure It was so easy working with the team Samuel Williams and Nicholas did a great job. I will recommend this service to anyone Thanks you all
Date of experience: June 12, 2025
