Setfords is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
We have used Setfords on a number of occasions for selling properties. Anna Nuttall and the team made the whole process very easy. We were updated frequently and any queries we had were swiftly answered. Just a very easy and pleasant process overall.
Karen was excellent! She was super responsive and helped with any questions we had as first time buyers. The whole experience was so smooth and speedy, would highly recommend Karen and Setfords!
Been professional throughout and completely transparent. Also, the response times to reply to emails is excellent.
Was initially disappointed that the whole starter pack needed to be printed out, signed and posted back. I did everything in 2 hours, and posted a file an inch thick the same day. Paid £1000 just to open the file. Rang at the end of the following day to check they had received it OK, but it turns out she doesn't work Thursdays. Never received any confirmation of receipt of all of the documents. Rang to check in a week later, turns out she didn't work Tuesday either. Was told that my case was being dropped and they cannot divulge the reasons why. I wonder how long they would have left it if I didn't call up. Still I have no correspondence to say they will no longer act for me. Disappointed that there was no online portal, no acknowledgements or updates and absolutely devastated that I have lost another week and wasted my time with a conveyancer who can't take the job on. I have been told my deposit will be refunded minus their ID check fees, but it's not clear how much I have lost and right now I'm still out of pocket.
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www.setfords.co.uk1,000 total • Write a review
Great service and communication
Date of experience: June 16, 2025
Lauren was brilliant. Professional, quick to respond and supported us brilliantly on a very quick process. Offer accepted to completion in less than 3 months
Date of experience: June 16, 2025
Angie Dooling was brilliant… Supported me throughout each stage of sailing my house.She explained everything throughly in terms I could understand and always a quick response when I had any questions…would definitely use again …..Thankyou
Date of experience: June 16, 2025
US
Fantastic service from Setfords - I bought and sold homes very smoothly and efficiently with Heather who provided us with clear and thorough updates throughout the whole process. She was also excellent at explaining things on the phone at short notice whenever needed - highly recommended! Thanks very much Heather, hope you’re enjoying the summer!
Date of experience: June 13, 2025
I have been dealing with Christopher Porter with complicated terms and conditions with my divorce who has simplified the process and has been outstanding with his help and advice. I would recommend him to anyone .
Date of experience: June 13, 2025
Wonderful service, very professional and helpful. They worked really hard to complete our house sale in record time. These are the best solicitors we have ever dealt with and would 100% recommend Gemma and her team at Setfords.
Date of experience: June 13, 2025
