Setfords is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
We have used Setfords on a number of occasions for selling properties. Anna Nuttall and the team made the whole process very easy. We were updated frequently and any queries we had were swiftly answered. Just a very easy and pleasant process overall.
Karen was excellent! She was super responsive and helped with any questions we had as first time buyers. The whole experience was so smooth and speedy, would highly recommend Karen and Setfords!
Been professional throughout and completely transparent. Also, the response times to reply to emails is excellent.
Was initially disappointed that the whole starter pack needed to be printed out, signed and posted back. I did everything in 2 hours, and posted a file an inch thick the same day. Paid £1000 just to open the file. Rang at the end of the following day to check they had received it OK, but it turns out she doesn't work Thursdays. Never received any confirmation of receipt of all of the documents. Rang to check in a week later, turns out she didn't work Tuesday either. Was told that my case was being dropped and they cannot divulge the reasons why. I wonder how long they would have left it if I didn't call up. Still I have no correspondence to say they will no longer act for me. Disappointed that there was no online portal, no acknowledgements or updates and absolutely devastated that I have lost another week and wasted my time with a conveyancer who can't take the job on. I have been told my deposit will be refunded minus their ID check fees, but it's not clear how much I have lost and right now I'm still out of pocket.
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Anna was very helpful and made the process easier.
Date of experience: June 23, 2025
Amanda Wright was professional and helpful at every turn. Thank you for your assistance in what only could be described as an eventful purchase.
Date of experience: June 23, 2025
Absolutely fantastic service from Anna Blackwell and a credit to the company
Date of experience: June 23, 2025
Victoria was great, helped at every step of the process as a first time buyer. Would highly recommend Setfords to anyone looking for their conveyancing services when purchasing a house.
Date of experience: June 23, 2025
Merlin was recommended to us by a friend for our property purchase. He was absolutely amazing. His communication was clear and he was very, very efficient. I would absolutely recommend him to anybody moving home.
Date of experience: June 23, 2025
We were selling a property under some pretty unusual -and challenging - circumstances, which meant that Marina had to pick this up for us at the 11th hour in order to make it happen. Long story short - she did it! Not only did Marina manage to make this happen for us in a really efficient and professional way, she also brought a real compassion to everything - not something that is necessarily a pre-requisite when selling a property, but was 100% appreciated in our particular scenario. We can't thank Marina enough for all her help (and also Gemma Young, also of Setfords, for referring us to Marina in the first place)
Date of experience: June 22, 2025
We couldn’t be more impressed with Gemma Lloyd and her team at Setfords Solicitors. From start to finish, they were efficient, responsive, and incredibly professional. Our house sale and purchase were turned around in record time — much quicker than we expected — and the whole process was made so much easier thanks to their clear communication and attention to detail. Gemma’s dedicated and confident approach really helped reduce the usual stress of moving house. She went above and beyond, even sending emails outside normal office hours to keep everything moving. It was clear she was working around the clock to get things to us super, super fast — a level of service that’s hard to come by. On top of the fantastic service, their pricing was very competitive, offering great value for the level of expertise and support we received. I would recommend Gemma and her team to absolutely anyone in need of conveyancing services — they truly exceeded all expectations. Thank you again for such a smooth and outstanding experience!
Date of experience: June 21, 2025
Myself and my partner have just bought our first house and were recommended Setfords by our Developer. Alison in particular has been absolutely incredible throughout the entire process and has made our purchase as stress-free as possible. No question was ever too silly and she was always available to speak via telephone or through email. 10/10, would definitely recommend to family and friends.
Date of experience: June 21, 2025
I used Setfords as previous reviews said they had a high percentage for response times. I would absolutely agree with this. Gemma Lloyd’s team were always polite, happy and at the end of the phone if I had any questions. There were some challenging times during the sale of my buy to let but I knew they would have or get the answers to my questions. I would definitely recommend Setfords as company to use.
Date of experience: June 20, 2025
