Setfords is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
We have used Setfords on a number of occasions for selling properties. Anna Nuttall and the team made the whole process very easy. We were updated frequently and any queries we had were swiftly answered. Just a very easy and pleasant process overall.
Karen was excellent! She was super responsive and helped with any questions we had as first time buyers. The whole experience was so smooth and speedy, would highly recommend Karen and Setfords!
Been professional throughout and completely transparent. Also, the response times to reply to emails is excellent.
Was initially disappointed that the whole starter pack needed to be printed out, signed and posted back. I did everything in 2 hours, and posted a file an inch thick the same day. Paid £1000 just to open the file. Rang at the end of the following day to check they had received it OK, but it turns out she doesn't work Thursdays. Never received any confirmation of receipt of all of the documents. Rang to check in a week later, turns out she didn't work Tuesday either. Was told that my case was being dropped and they cannot divulge the reasons why. I wonder how long they would have left it if I didn't call up. Still I have no correspondence to say they will no longer act for me. Disappointed that there was no online portal, no acknowledgements or updates and absolutely devastated that I have lost another week and wasted my time with a conveyancer who can't take the job on. I have been told my deposit will be refunded minus their ID check fees, but it's not clear how much I have lost and right now I'm still out of pocket.
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I have to just say satford is one of the best in terms of handling cifas marker they supported me in getting an inappropriate marker loaded on me they help make it removed within just 6 months
Date of experience: June 26, 2025
US
Darren made selling our home and buying another completely stress free, he was always available to speak too , very professional, and very knowledgeable, and just a really great guy to deal with , I’ve recommended him to my friends and they say exactly the same 😁 we couldn’t be more happy with Darren .
Date of experience: June 25, 2025
The service we have received from Setfords has been exceptional from start to finish, all of the communication has been really concise. We are first-time buyers and really appreciated the work from Guy Horsey and his team. We would highly recommend Setfords to our friends and family in the future and thank them for making our journey as smooth as possible.
Date of experience: June 25, 2025
Anna is a great solicitor. Thorough and attentive. I felt safe with her completing our works.
Date of experience: June 25, 2025
The service I received in a difficult situation was first class. I highly recommend Setfords.
Date of experience: June 24, 2025
Darren Neighbour dealt with our conveyancing for our house move. Couldn’t have asked for more, he was responsive, knowledgeable and got the job done quickly. Wouldn’t use anyone else!
Date of experience: June 24, 2025
We were allocated Alison at Setfords to support both our sale and our purchase. Our sale was not simple, but Alison made us feel so much calmer about the entire process throughout. She was efficient, responsive, professional and clearly extremely knowledgeable about her field and we were extremely impressed and grateful to have her as our conveyancer. From having had so many family and friends complain about their conveyancers, we couldn’t believe our luck that we were not only happy but over the moon with who we got and the service we received! And for one of the most competitive prices we’d been quoted. Highly recommend Setfords - particularly Alison in Guildford.
Date of experience: June 24, 2025
We found the service excellent from start to finish. All of the team were helpful and responsive with any of our queries. For us it was a first time experience buying through an Auction. But with the fantastic team at Setfords Henfield, our purchase sailed through. We shall certainly tell others that may be buying or selling houses in the future.
Date of experience: June 24, 2025
