Setfords is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
We have used Setfords on a number of occasions for selling properties. Anna Nuttall and the team made the whole process very easy. We were updated frequently and any queries we had were swiftly answered. Just a very easy and pleasant process overall.
Karen was excellent! She was super responsive and helped with any questions we had as first time buyers. The whole experience was so smooth and speedy, would highly recommend Karen and Setfords!
Been professional throughout and completely transparent. Also, the response times to reply to emails is excellent.
Was initially disappointed that the whole starter pack needed to be printed out, signed and posted back. I did everything in 2 hours, and posted a file an inch thick the same day. Paid £1000 just to open the file. Rang at the end of the following day to check they had received it OK, but it turns out she doesn't work Thursdays. Never received any confirmation of receipt of all of the documents. Rang to check in a week later, turns out she didn't work Tuesday either. Was told that my case was being dropped and they cannot divulge the reasons why. I wonder how long they would have left it if I didn't call up. Still I have no correspondence to say they will no longer act for me. Disappointed that there was no online portal, no acknowledgements or updates and absolutely devastated that I have lost another week and wasted my time with a conveyancer who can't take the job on. I have been told my deposit will be refunded minus their ID check fees, but it's not clear how much I have lost and right now I'm still out of pocket.
No description available yet.
Website
www.setfords.co.uk1,000 total • Write a review
Again Alison and her team have completed the sale of my property without any issues. Alison is always on hand to answer any queries and the service has always been superb. I would not use anybody else to do my conveyancing. Thanks again Alison to you and your team
Date of experience: June 28, 2025
I had the pleasure of working with William Brown at Setfords for both the sale of my flat and the purchase of my new home. From start to finish, they were absolutely brilliant. Throughout what turned out to be a very stressful and emotional process, William remained calm, professional, and incredibly patient. They explained everything clearly, kept me updated regularly, and always made time to answer my (many!) questions with care and reassurance. Their attention to detail, responsiveness, and genuine support made a huge difference to me, especially during the more difficult moments. I’m so grateful for their dedication and expertise, and I truly couldn’t have asked for a better solicitor to guide me through this journey. I wouldn’t hesitate to recommend him to anyone buying or selling a property. Thank you again for everything!
Date of experience: June 28, 2025
Highly recommended., competitively priced and efficient service. Timely communication and trusted service., the solicitor assigned to our property sale was Lorna Phelps., she gave good advice and guidance and was easy to contact., thanks for your service.
Date of experience: June 27, 2025
We sold our property in Ealing, London in May/June this year. We enlisted the conveyancing services of Dawn Brogan at Setfords Solicitors based on a recommendation and we're so grateful for this suggestion. She was professional, responsive, friendly and efficient and must've broken records for the speed of the entire transaction. I can't recommend her enough. Thank you, Dawn - your help is greatly appreciated.
Date of experience: June 27, 2025
US
The experience with the team was overall positive, particularly in terms of professionalism and commitment to managing what was a complex property sale. Special thanks to Aasima for her clear and consistent updates, her communication style provided much needed guidance during a demanding process. Karen and Dawn’s efforts in navigating the layered aspects of the transaction were also appreciated. That said, there are some areas where improvements could make a meaningful difference. A more proactive approach in acknowledging receipt of important emails especially when information has been specifically requested would help reassure clients that things are progressing as they should. At times, it felt like there was a gap in responsiveness which added unnecessary anxiety. It would also be helpful for the firm to adapt communications to suit clients who may not be familiar with legal jargon. A more simplified, layman-friendly tone could go a long way in building trust and understanding. Finally, there were instances where documents that had already been submitted through the firm’s own portal were requested again. This kind of inconsistency can create frustration and signal internal miscommunication. Overall, a good service, but with room to refine the client experience through better consistency and clearer, more responsive communication
Date of experience: June 27, 2025
US
I’m incredibly grateful to David Morse for handling the conveyancing of my auction property purchase with such expertise and professionalism. Buying at auction can be intense and time-pressured, especially with the legal complexities involved—but David Morse made the entire process feel remarkably smooth and stress-free. They were thorough, responsive, and always one step ahead—reviewing the legal pack quickly, flagging potential risks clearly, and guiding me through every stage with calm confidence. Their attention to detail and efficiency ensured that tight deadlines were met without compromising on care or accuracy. Thanks to their support, what could have been a daunting process turned into a seamless experience. I highly recommend David Morse to anyone buying via auction or dealing with complex conveyancing. An outstanding professional you can truly rely on.
Date of experience: June 27, 2025
I would highly recommend Louise Turner for any issues you have with SEND education. Our council tried to prosecute us when our SEN child started refusing to go to school. Louise very successfully managed to get the council to drop the case against us. Louise was highly professional, diligent, and dedicated to the task. We are eternally grateful for her expertise.
Date of experience: June 26, 2025
US
Lara was very efficient, guided me through the process and was happy to consult a colleague in Wales when it came to mining rights. Lara always followed things up in a timely manner and I felt she was working for me not just following process
Date of experience: June 26, 2025
Heather Harry at Setfords was brilliant - super responsive on email and she always picked up the phone when I called her. Highly professional and knowledgable about conveyancing freehold properties, I wouldn't hesitate to recommend her. She's also a lovely person.
Date of experience: June 26, 2025
