Terrible management service
Terrible management service, particularly Leonie who has ignored emails for months upon months.
4.6
Excellent
220 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Red Rock Estate & Property Management is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
✨
Based on reviews, created with AISee what reviewers are saying
A positive outcome to my dilema…
I phoned in a bit of a panic to ask for a document for my tax which had to be done today. I spoke with Beverley Barnard who was polite helpful and very quick to send me what I needed. An absolute PLEASURE to deal with her!! Thank you Beverely!!
Great customer service and help from Stacey Head at Red Rock Property Magement
Great customer service and help from Stacey Head at Red Rock Property Management providing empathy and understanding for our situation and always helping and getting back to us quickly. I also have to say that we've noticed a huge improvement compared to our last property management company since Red Rock have taken over, they have already in the short time made a number of improvements for our building and provided fantastic customer service where as the previous company was absolutely awful, had really rude staff that spoke to the lease holders so badly and never made any improvements, would just increase our service charge for no reason. Thanks again Stacey and the property management team at Red Rock for Edinburgh House, all your work to improve things is really showing and appreciated!
Stacy Head was extremely helpful and…
Stacy Head was extremely helpful and responded to me straight away always on hand to help x
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.rrpm.co.uk
All reviews
220 total • Write a review
Showing 81 - 90 of 216 reviews
A
Adam
US
Excellent Service from Stacy
Stacy from Red Rock Property Management provided excellent communication and top-notch professionalism. She always responded quickly, was incredibly helpful, and handled everything with great care. Thanks to her support, everything went smoothly and stress-free. She is a kind and reliable person, making the whole experience truly pleasant. I highly recommend her services. Thank you, Stacy!
Date of experience: December 11, 2024
SG
Stacy Head
Stacy Head of Red Rock has been extremely professional in answering my query on bills and expenses accounts. He knows hos job and he has been very clear. I appreciate his services and availability. Sergio Grasso FLAT 12 Tutelage Court.
Date of experience: December 11, 2024
BH
Excellent effecient service
Excellent. Stacy was very effecient with responding to my query and was able to provide a suitable solution/answer to my query. This is a good standard of customer service which should be adhered to. Good job.
Date of experience: December 11, 2024
MA
Stacy Head organised a pre payment…
Stacy Head organised a pre payment scheme for me to enable me to pay my management fees. Stacy was very efficient, professional & understanding & resolved the subject to my satisfaction. Thankyou Stacy.
Date of experience: December 11, 2024
P
PRW
US
I telephoned requesting help.
I telephoned requesting help with a billing enquiry and spoke to Stacy Head at RRPM. I was spoken to with respect and politeness. The help provided was informative and explained well. This was followed up by email providing written information in support. First class customer service made it a pleasant experience. Thank you.
Date of experience: December 6, 2024
MD
Stacy Head was very helpful
Stacy Head was very helpful, I had a query about my service charges and she explained it clearly to me what I was charged and when was due to. It also worked out that was less money than expected. Stacy was knowledgeable, empathic and very helpful.
Date of experience: December 3, 2024
SC
Had fantastic help from Shevette today
Had fantastic help from Shevette today. She could not have been more helpful and was very kind and supportive. She achieved more in an hour than our solicitors done in weeks! Thanks again Shevette
Date of experience: December 2, 2024
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.