Terrible management service
Terrible management service, particularly Leonie who has ignored emails for months upon months.
4.6
Excellent
220 reviews
5-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
Red Rock Estate & Property Management is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
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Based on reviews, created with AISee what reviewers are saying
A positive outcome to my dilema…
I phoned in a bit of a panic to ask for a document for my tax which had to be done today. I spoke with Beverley Barnard who was polite helpful and very quick to send me what I needed. An absolute PLEASURE to deal with her!! Thank you Beverely!!
Great customer service and help from Stacey Head at Red Rock Property Magement
Great customer service and help from Stacey Head at Red Rock Property Management providing empathy and understanding for our situation and always helping and getting back to us quickly. I also have to say that we've noticed a huge improvement compared to our last property management company since Red Rock have taken over, they have already in the short time made a number of improvements for our building and provided fantastic customer service where as the previous company was absolutely awful, had really rude staff that spoke to the lease holders so badly and never made any improvements, would just increase our service charge for no reason. Thanks again Stacey and the property management team at Red Rock for Edinburgh House, all your work to improve things is really showing and appreciated!
Stacy Head was extremely helpful and…
Stacy Head was extremely helpful and responded to me straight away always on hand to help x
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.rrpm.co.uk
All reviews
220 total • Write a review
Showing 91 - 100 of 216 reviews
S
Shan
US
Thank You Stacy
Stacy has been really helpful for the last few years that I have had the property, She always promptly reply's back to my emails. She has also helped out with all my accounts issues and agreed to payment plans when I needed to without any problems and is very understanding to the situations. Thank you Regards Shan
Date of experience: November 29, 2024
ML
My experiance with Stacy Head was…
My experiance with Stacy Head was really good. She responded in quick time to my emails. She was very kind and polite thank you.
Date of experience: November 28, 2024
JD
Jeremy Doran the main man extremely…
Jeremy Doran the main man extremely helpful and sorted out all my queries.
Date of experience: November 28, 2024
P
Paul
US
Avoid this company at all costs!
Avoid this company at all costs! Since 2019, my experience with Red Rock Property Management has been frustrating and disappointing. Accounts for our property have not been provided since completion in 2018. Communication is consistently poor, with emails and calls frequently going unanswered—even when copying in the Director, Adrian Calver. Promised works, like communal redecorations, remain incomplete. Property managers change constantly with no proper handovers. Attempts to address issues, like a pigeon infestation, have been ineffective, and meetings are repeatedly delayed. Service charges have significantly increased with no justification. I do not recommend Red Rock and urge others to consider more competent management companies.
Date of experience: November 28, 2024
RS
RJS Garden Care
We are a grounds maintenance company that have worked for Red Rock for a number of years. Chloe, Megan and Lisa have been really easy to liase with. As a small business owner this makes life a lot easier. Would highly recommend!
Date of experience: November 28, 2024
EH
No problem is a problem for Red Rock
Professional Company , who really take care of their clients . Reported a problem ref the entry phone , which wasnt working . Within 48 hours , the problem had been fixed , thanks to the wonderful help from Phoebe Morley . Thank you Phoebe.
Date of experience: November 27, 2024
EC
Stacy in accounts always promptly and…
Stacy in accounts always promptly and friendly answers all my queries and assists me with payment plans, 10/10 service from her.
Date of experience: November 27, 2024
GP
Stacy Head
Stacy Head , who helped sort out an issue that arose due to personal circumstances…Stacy was very understanding and gave me some great help and advice… needless to say my issues were very efficiently resolved.
Date of experience: November 25, 2024
bn
bruce ng
US
Never return calls or respond to the reported issues
We have reported several issues of the building via the online platform 16 weeks ago. Guess what? No action nor responses from Red Rock at all. I have tried calling them at the office hours but never reached the person in charge of our building.
Date of experience: November 22, 2024
SC
Chloe Griffin and the Purchase Ledger…
Chloe Griffin and the Purchase Ledger Team sorted out a query I had very speedily and kept me in the loop throughout. Excellently looked after by those folks.
Date of experience: November 21, 2024
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