Terrible management service
Terrible management service, particularly Leonie who has ignored emails for months upon months.
4.6
Excellent
220 reviews
5-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
Red Rock Estate & Property Management is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
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Based on reviews, created with AISee what reviewers are saying
A positive outcome to my dilema…
I phoned in a bit of a panic to ask for a document for my tax which had to be done today. I spoke with Beverley Barnard who was polite helpful and very quick to send me what I needed. An absolute PLEASURE to deal with her!! Thank you Beverely!!
Great customer service and help from Stacey Head at Red Rock Property Magement
Great customer service and help from Stacey Head at Red Rock Property Management providing empathy and understanding for our situation and always helping and getting back to us quickly. I also have to say that we've noticed a huge improvement compared to our last property management company since Red Rock have taken over, they have already in the short time made a number of improvements for our building and provided fantastic customer service where as the previous company was absolutely awful, had really rude staff that spoke to the lease holders so badly and never made any improvements, would just increase our service charge for no reason. Thanks again Stacey and the property management team at Red Rock for Edinburgh House, all your work to improve things is really showing and appreciated!
Stacy Head was extremely helpful and…
Stacy Head was extremely helpful and responded to me straight away always on hand to help x
Company details
Information provided by various external sources
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Contact info
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Website
www.rrpm.co.uk
All reviews
220 total • Write a review
Showing 61 - 70 of 216 reviews
FM
Accounts…
Thank you Stacy Head for dealing with my queries and for your quick responses.
Date of experience: January 21, 2025
RL
Excellent service as always from Stacy…
Excellent service as always from Stacy Head [credit controller] prompt in responses and overall a great service. Overall a great service from the Red Rock property management team. Thank you.
Date of experience: January 20, 2025
PR
Helpful staff
Polite reminders and Tracy is very attentive
Date of experience: January 20, 2025
RB
Fast and Efficient Service…
I recently needed to speak with the accounts department concerning an accountancy query. Stacy kindly phoned me and during my conversation, I found her to be both polite and efficient. I particularly appreciated her approachability and helpful manner. We quickly agreed on a plan moving forward and I know if I have any future issues, I can approach Stacy without hesitation.
Date of experience: January 17, 2025
KH
Red rock have been a very good…
Red rock have been a very good maintenance company so far since we purchased our flat in April 2024. Stacey Head in the finance department has been particularly helpful with any enquiries we have had, responding quickly and resolving any issues quickly.
Date of experience: January 15, 2025
BL
It was quick and easy to get to speak…
It was quick and easy to get to speak to the person I needed, and she was very pleasant and helpful. Sorted out my query in a few minutes with no problem. Thank you. Much appreciated!
Date of experience: January 13, 2025
SH
credit control resolution
I have been dealing with Stacy, Credit Controller, who was despite my errors very understanding and efficient in resolving my problem.
Date of experience: January 7, 2025
dk
Stacy is very helpful and easy to…
Stacy is very helpful and easy to connect with, reply the emails very quick. My experience is quite good so far.
Date of experience: January 7, 2025
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