Terrible management service
Terrible management service, particularly Leonie who has ignored emails for months upon months.
4.6
Excellent
220 reviews
5-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
Red Rock Estate & Property Management is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
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Based on reviews, created with AISee what reviewers are saying
A positive outcome to my dilema…
I phoned in a bit of a panic to ask for a document for my tax which had to be done today. I spoke with Beverley Barnard who was polite helpful and very quick to send me what I needed. An absolute PLEASURE to deal with her!! Thank you Beverely!!
Great customer service and help from Stacey Head at Red Rock Property Magement
Great customer service and help from Stacey Head at Red Rock Property Management providing empathy and understanding for our situation and always helping and getting back to us quickly. I also have to say that we've noticed a huge improvement compared to our last property management company since Red Rock have taken over, they have already in the short time made a number of improvements for our building and provided fantastic customer service where as the previous company was absolutely awful, had really rude staff that spoke to the lease holders so badly and never made any improvements, would just increase our service charge for no reason. Thanks again Stacey and the property management team at Red Rock for Edinburgh House, all your work to improve things is really showing and appreciated!
Stacy Head was extremely helpful and…
Stacy Head was extremely helpful and responded to me straight away always on hand to help x
Company details
Information provided by various external sources
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Contact info
🌐
Website
www.rrpm.co.uk
All reviews
220 total • Write a review
Showing 51 - 60 of 216 reviews
RB
Richard Ward was great for me
Richard Ward was great for me, arranging key fobs to be delivered through the post the next day for urgent access. Also a nice guy when meeting up with him at my block, he’s got a big job to turn it round but seemed a decent, honest, reliable guy and someone you can work with to get some results.
Date of experience: February 6, 2025
ML
Red Rock admin team were great tbh
Red Rock admin team were great tbh, because they were really helpful, kind, professional and curtiuous (even though I was late with Service Charges! Thank you B.B.) They helped me quickly to make the payment, understood the problems I was having with email, and suggested a better alternative, explained the process I needed to follow, and now those matters are all resolved. Which is a weight lifted off my bank account (aha) and shoulders! Genuinely decent staff with a positive attitude when handling customer queries, I appreciate the curtiousy and empathy. All the best, Mike
Date of experience: February 5, 2025
LM
Renting made easy
Renting made easy! I am a freelancer, so renting can be tricky at times. Charlie from Red Rock took all the hassle out of the process, responding to queries in a timely manner and supporting me through the process from start to finish. I was really impressed, especially after contacting so many estate agents - some of which were just downright rude. A refreshingly positive experience, and I'm now happy in my new home.
Date of experience: February 3, 2025
DB
I found Stacy Head to be very helpful…
I found Stacy Head to be very helpful in assisting with dealing with my enquiry. She was prompt and courteous when responding, both via telephone and email.
Date of experience: January 28, 2025
C
Cathy
US
Stacy Head is good for Red Rock
I have found Stacy Head (credit controller) to be polite, friendly and understanding. She has enabled me to pay a new fee by direct debit which has helped me budget and manage this payment better. I think Stacy has a good understanding of the importance of budgeting and money worries of her customers. She has helped me and is an asset to Red Rock.
Date of experience: January 28, 2025
DH
Great company to deal with
Great company to deal with. Communication.spot on. Thank you kelly and kieth
Date of experience: January 24, 2025
EH
Good service
Stacy Head is always very helpful and accomodating
Date of experience: January 24, 2025
BB
Helpful and always polite.
Always happy to help, Stacey Head, credit controller, will deal with your query, no matter how large or small. She is polite and never makes you feel silly even if your question may be. Especially patient with older people.
Date of experience: January 22, 2025
GA
Very quick service from Beverly
Very quick service from Beverly - highly recommended. Thank you so much!
Date of experience: January 21, 2025
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