Terrible management service
Terrible management service, particularly Leonie who has ignored emails for months upon months.
4.6
Excellent
220 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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Review summary
Red Rock Estate & Property Management is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
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Based on reviews, created with AISee what reviewers are saying
A positive outcome to my dilema…
I phoned in a bit of a panic to ask for a document for my tax which had to be done today. I spoke with Beverley Barnard who was polite helpful and very quick to send me what I needed. An absolute PLEASURE to deal with her!! Thank you Beverely!!
Great customer service and help from Stacey Head at Red Rock Property Magement
Great customer service and help from Stacey Head at Red Rock Property Management providing empathy and understanding for our situation and always helping and getting back to us quickly. I also have to say that we've noticed a huge improvement compared to our last property management company since Red Rock have taken over, they have already in the short time made a number of improvements for our building and provided fantastic customer service where as the previous company was absolutely awful, had really rude staff that spoke to the lease holders so badly and never made any improvements, would just increase our service charge for no reason. Thanks again Stacey and the property management team at Red Rock for Edinburgh House, all your work to improve things is really showing and appreciated!
Stacy Head was extremely helpful and…
Stacy Head was extremely helpful and responded to me straight away always on hand to help x
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.rrpm.co.uk
All reviews
220 total • Write a review
Showing 181 - 190 of 216 reviews
M
Red Rock Property Management has been…
Red Rock Property Management has been looking after our block for many years. It is an excellent company, always helpful and transparent in dealing with any problems that occur. I had an urgent enquiry/request yesterday, and Ms Stacy Head dealt with it immediately, and resolved it most effectively. Thank you, Red Rock.
Date of experience: July 5, 2024
SB
Red Rock team is amazing
Stacy Head has been very prompt and helpful making my experience with red rock better every time. Any issues are dealt with in a timely manner.
Date of experience: July 4, 2024
LM
Stacy was very helpful
Stacy was very helpful, courteous and efficient regarding the service charge and year end accounts. She answered my query promptly and professionally, clearly explaining the payment options, and went out of her way to ensure that I had all the necessary information, offering further help if I required it.
Date of experience: July 4, 2024
VS
Very helpful in providing payment plan.
Very helpful in providing payment plan.
Date of experience: June 25, 2024
PR
Five Star To Stacey.
Stacey was very helpful and made a potentially frustrating issue into a workable one. She was extremely knowledgeable, professional and quick to respond to my e-mails.
Date of experience: June 25, 2024
OA
Stacy at Rrpm is a super professional
Stacy at Rrpm is a super professional. Always helpful and ready to understand your situation.
Date of experience: June 19, 2024
ss
Red Rock Stacy Head
I recently had correspondence with Stacy Head at Red Rock who I found very professional and with a friendly clear spoken manner she dealt with my queries swiftly.
Date of experience: June 12, 2024
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