Terrible management service
Terrible management service, particularly Leonie who has ignored emails for months upon months.
4.6
Excellent
220 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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Review summary
Red Rock Estate & Property Management is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
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Based on reviews, created with AISee what reviewers are saying
A positive outcome to my dilema…
I phoned in a bit of a panic to ask for a document for my tax which had to be done today. I spoke with Beverley Barnard who was polite helpful and very quick to send me what I needed. An absolute PLEASURE to deal with her!! Thank you Beverely!!
Great customer service and help from Stacey Head at Red Rock Property Magement
Great customer service and help from Stacey Head at Red Rock Property Management providing empathy and understanding for our situation and always helping and getting back to us quickly. I also have to say that we've noticed a huge improvement compared to our last property management company since Red Rock have taken over, they have already in the short time made a number of improvements for our building and provided fantastic customer service where as the previous company was absolutely awful, had really rude staff that spoke to the lease holders so badly and never made any improvements, would just increase our service charge for no reason. Thanks again Stacey and the property management team at Red Rock for Edinburgh House, all your work to improve things is really showing and appreciated!
Stacy Head was extremely helpful and…
Stacy Head was extremely helpful and responded to me straight away always on hand to help x
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.rrpm.co.uk
All reviews
220 total • Write a review
Showing 171 - 180 of 216 reviews
JC
I would like to give Stacey Head a 5 Star reviewa a…
I would like to give Stacey Head a 5Star review. I found her to be extremely professional and helpful in the manner in which she dealt with my query/request. She came back to me with a prompt and favourable response and I think she is a credit to your Company.
Date of experience: July 17, 2024
C
A Credit to RedRock Property Management
I dealt with Stacy Head in relation to some invoices we had received. Stacy was professional and came back to me with a great service and timely response. An absolute credit to the organisation she works for and someone I hope to deal with again in the future.
Date of experience: July 11, 2024
A
Ang
US
I have been liaising with Stacy Head at…
I have been liaising with Stacy Head at Red Rock who has been very helpful and professional. She gets back to me very quickly and always makes clear communication with me either verbally or written. I really do appreciate her advice and guidance and feel that she has really made my experience with Red Rock very smooth. Thank you Stacy!
Date of experience: July 11, 2024
AK
Very happy with services provided
Very happy with services provided, attentive to respond to enquiries and nice customer service. Thank you Stacy!
Date of experience: July 11, 2024
SG
Stacey Head at Red Rock
Stacey Head at Red Rock. Was very kind and very helpful. Everything got answered quickly and very easily. Thank you.
Date of experience: July 11, 2024
RS
Stacey is on top of things
Been querying the service charge demand which was due to be served in May. Stacey has been chasing up for me and although no response from the business, Stacey has kept me in the loop and attempted to chase multiple times.
Date of experience: July 5, 2024
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