Terrible management service
Terrible management service, particularly Leonie who has ignored emails for months upon months.
4.6
Excellent
220 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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Review summary
Red Rock Estate & Property Management is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
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Based on reviews, created with AISee what reviewers are saying
A positive outcome to my dilema…
I phoned in a bit of a panic to ask for a document for my tax which had to be done today. I spoke with Beverley Barnard who was polite helpful and very quick to send me what I needed. An absolute PLEASURE to deal with her!! Thank you Beverely!!
Great customer service and help from Stacey Head at Red Rock Property Magement
Great customer service and help from Stacey Head at Red Rock Property Management providing empathy and understanding for our situation and always helping and getting back to us quickly. I also have to say that we've noticed a huge improvement compared to our last property management company since Red Rock have taken over, they have already in the short time made a number of improvements for our building and provided fantastic customer service where as the previous company was absolutely awful, had really rude staff that spoke to the lease holders so badly and never made any improvements, would just increase our service charge for no reason. Thanks again Stacey and the property management team at Red Rock for Edinburgh House, all your work to improve things is really showing and appreciated!
Stacy Head was extremely helpful and…
Stacy Head was extremely helpful and responded to me straight away always on hand to help x
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.rrpm.co.uk
All reviews
220 total • Write a review
Showing 121 - 130 of 216 reviews
WH
Excellent Services
Always extremely helpful and very good at managing sites we attend for them. Contacts are always friendly and efficient.
Date of experience: November 11, 2024
EH
Stacy at Red Rock
Stacy dealt with my recent enquiry regarding service charge very promptly and professionally.
Date of experience: November 6, 2024
MF
Great Service
Stacy has been great re the service charge management. Always keeping us up to date on the balances and payments.
Date of experience: November 5, 2024
PK
Flexible payment options
Stacy was really helpful in arranging a payment plan for Service Charges. She kept me informed throughout the process and was very responsive in her emails.
Date of experience: October 29, 2024
ES
Very impressed with RedRock
Very impressed with the way Stacy at RedRock dealt with my recent enquiry. Very polite with a professional attitude made communication regarding this matter pleasurable on this occasion. Kindest regards to Stacy and all at RedRock.
Date of experience: October 29, 2024
JK
Spoke to Stacy today at red rock she…
Spoke to Stacy today at red rock she was excellent With helping me with account and calling me back
Date of experience: October 24, 2024
N
Nana
US
I am living a review this afternoon…n/a
I am living a review this afternoon because I feel that the service I get from Ellie is always welcoming. She is always friendly and easy for me to communicate with any issues or problems I may I have to address. At the end of each calls that I have made she always delivery and make sure that it's done. Having a friendly member is always positive and made the customer feels good especially when things get resolved at the end. Ellie thank you for your always friendly voice approach when I call and also for your excellent verbal communication skills.
Date of experience: October 24, 2024
KD
Stacy Head Red Rock Property Management
Excellent service from Stacy Head at red rock. Great communication, swift responses and helpful in every way. Gold star 🌟
Date of experience: October 24, 2024
wn
Beverley Barnard was really helpful and…
Beverley Barnard was really helpful and professional
Date of experience: October 22, 2024
PT
Excellent customer experience
Stacy Head from Red Rock customer's account is an absolute star. She is very professional. I had an ongoing issue that she dealt with respectfully and professionally. Thank you Pat T
Date of experience: October 21, 2024
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