Terrible management service
Terrible management service, particularly Leonie who has ignored emails for months upon months.
4.6
Excellent
220 reviews
5-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
Red Rock Estate & Property Management is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
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Based on reviews, created with AISee what reviewers are saying
A positive outcome to my dilema…
I phoned in a bit of a panic to ask for a document for my tax which had to be done today. I spoke with Beverley Barnard who was polite helpful and very quick to send me what I needed. An absolute PLEASURE to deal with her!! Thank you Beverely!!
Great customer service and help from Stacey Head at Red Rock Property Magement
Great customer service and help from Stacey Head at Red Rock Property Management providing empathy and understanding for our situation and always helping and getting back to us quickly. I also have to say that we've noticed a huge improvement compared to our last property management company since Red Rock have taken over, they have already in the short time made a number of improvements for our building and provided fantastic customer service where as the previous company was absolutely awful, had really rude staff that spoke to the lease holders so badly and never made any improvements, would just increase our service charge for no reason. Thanks again Stacey and the property management team at Red Rock for Edinburgh House, all your work to improve things is really showing and appreciated!
Stacy Head was extremely helpful and…
Stacy Head was extremely helpful and responded to me straight away always on hand to help x
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.rrpm.co.uk
All reviews
220 total • Write a review
Showing 101 - 110 of 216 reviews
R
Holly has been prompt and very helpful
Holly has been prompt and very helpful. I feel confident that if I contact her she will make the effort to support me
Date of experience: November 21, 2024
TR
Since buying my property 6 months ago…
Since buying my property 6 months ago and becoming a director of the building (5 flat building in Balham) I have had nothing but positive experiences with our contact Ellie Koppenaal. She is quick to respond to my emails and whatapps and makes sure all aspects of Redrocks management is explained to me and the directors if we ask.
Date of experience: November 20, 2024
S
SS
US
Red Rock took over management of some…
Red Rock took over management of some of our blocks after a bad experience with another managing agent and they have been efficient in managing the buildings. We have in particular dealt with Naz, Kyle, Adrian, Paul and Chloe.
Date of experience: November 19, 2024
KP
Megan Parish was very good today in…
Megan Parish was very good today in sorting out a problem I created . Very good these days to find a business that’s does a great professional job .
Date of experience: November 19, 2024
MP
Phoebe Morley - Professional and efficient.
Reported a water leak to Redrock Management and spoke to Phoebe Morley. She was friendly yet very professional. Phoebe was very efficient and dealing with the situation, keeping me advised of what was happening. Thank you Phoebe.
Date of experience: November 18, 2024
DR
We are having issues with this company…
We are having issues with this company for the past 4 months. There is a leak in the building I live which is manager by them and it has never been resolved after a lot of complaints has been made. We are living with mould at the entrance of the building and wet tiles which is so dangerous not only for our healthy but also an accident can occur any time. Inside my kitchen I have mould due to the leaking and I had to take my food out the cupboards and put it on the floor . As u can imagine living in hell atm!!!! I have spoken on the phone and through emails many times and it seems that any actions has been made yet . Always with promises they will get back to us but as usual they never do. Jeremy is the main person who is responsible for the building but I can’t see any interest on him to resolve this. This situation is absolutely unacceptable and I want this report gets into Adrian Calver (this name was given to me by The Property Ombudsman) and we NEED A SOLUTION to this !!!!
Date of experience: November 15, 2024
MW
Red Rock i find are on the ball when it…
Red Rock i find are on the ball when it comes to emergency services and always follow each job from start to finish. A good Property Management Company with pleasant staff to deal with. Thank you Red Rock Team.
Date of experience: November 15, 2024
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