Rightmove has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Right move is set up to sell financial services (like mortgage products) and promote estate agencies that pay for additional promotion. Registration is painful, taking 5 mins to wade through their security protocols
Great customer service, you couldn't ask for better.
I would give minus stars if possible. Our letting agent uses Rightmove referencing: So the Rightmove rep, Craig called my wife and within 30 seconds insisted on access to her bank account (?!). Then, when she declined and offered the usual payslips and statements, the rep said, "You want this property, get over it and swallow the pill". I have never heard such unprofessional nonsense in my entire life. I am absolutely insensed and who in their right mind would give bank account access to a complete stranger in Ireland??? Who the hell do these people think they are? Does anyone trust 'Rightmove' with their personal financial data, you'd have to be insane.
Cheryl Hine, very helpful got issue resolved in minutes
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I contacted Van Mildert to add a rent guarantee policy for a Landlord this afternoon and received an almost immediate response from Laura Mckimmie. The info provided was clear and prompt enabling the Landlord to make the decision to proceed without hesitation. Highly recommended.
Date of experience: June 7, 2021
US
I emailed in requesting help to add a rental guarantee policy to a landlords account as the usual online system wasn't working. Laura Mckimmie responded with in minutes to my request and couldn't have been more helpful. Amazing customer service, thanks so much Laura.
Date of experience: June 7, 2021
Most of us haven't chosen to work with Van Mildert. We just have to in order to get a roof over our head. At one point they said I had to get a guarantor because I have a zero-hours contract (I don't). They asked me if I earned shares in the charity I work for (!?!). I was dealing with them at 1am (from overseas) sending paperwork after paperwork to prove to them I could afford to pay the rent. They kept telling me that they needed more. When they were finally satisfied, instead of telling me all was okay, they just stopped returning my emails. Leaving me wide awake ahead of a busy day wondering what had happened. But worst of all, having had no choice in dealing with them, is getting constant spam afterwards about renters insurance etc. I don't recall being asked if you could use my details in such way. How dare you profit from me? Toe rags. Honestly, working for a company that actively seeks to empower landlords and keep out tenants must be soul destroying - but for it just to turn into a grubby little spamming operation. Nasty company.
Date of experience: May 29, 2021
Great customer service from Donna- friendly, efficient and helpful.
Date of experience: May 28, 2021
Meghan was extremely helpful with helping me sort out my Insurance. She took the time to read through all the details with me and answered any questions on terminology I did not understand.
Date of experience: May 27, 2021
