Rightmove has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Right move is set up to sell financial services (like mortgage products) and promote estate agencies that pay for additional promotion. Registration is painful, taking 5 mins to wade through their security protocols
Great customer service, you couldn't ask for better.
I would give minus stars if possible. Our letting agent uses Rightmove referencing: So the Rightmove rep, Craig called my wife and within 30 seconds insisted on access to her bank account (?!). Then, when she declined and offered the usual payslips and statements, the rep said, "You want this property, get over it and swallow the pill". I have never heard such unprofessional nonsense in my entire life. I am absolutely insensed and who in their right mind would give bank account access to a complete stranger in Ireland??? Who the hell do these people think they are? Does anyone trust 'Rightmove' with their personal financial data, you'd have to be insane.
Cheryl Hine, very helpful got issue resolved in minutes
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I handed over personal info (name, email, address) on the understanding an evaluation would be provided of my house. Only AFTER providing that information do they tell me no evaluation is available without further contacting estate agents. It seems I handed that information over on false pretences.
Date of experience: March 30, 2025
US
Some time ago I wrote a review detailing some of the bugs and issues with the website. In the intervening period, not a single one of the issues has been addressed. Indeed, even more have shown up. You can't save a search with detached houses and semi-detached. You have to include terraced. You can't save detached, semi-detached, terraced and bungalow, because it will only allow the first three to be saved. The problems could run to ten pages. The constant errors, the failure of even the most basic tasks, the lack of essential functionality, the inability to organise properties other than make straightforward lists, which often don't work necessitating you to delete them and start again. Where are the options to transfer properties between lists? To auto-remove properties from lists when they're sold? Why can't we resize a search area without it resetting the search criteria? Why can't we order lists by date saved? Why can't we edit searches rather than having to create new ones and delete the old ones? If I'd have turned in an IT project like this at school I'd have got a fail. Rightmove don't seem to care whether the agents post accurate information or not. You search for houses with parking and get page after page of 'on-street parking'. Search for gardens, get three square yards of concrete. Search for houses and you get lodges, or plots of overgrown land. About one in five results match the criteria, or at least that bit of it we're able to enter. Why can't we search on leasehold or freehold? Why is there listing after listing with no information other than 'ask agent'. If I wanted to 'ask agent' I wouldn't bother looking on the site, I'd just ring them up. There's no reason why the site shouldn't compel agents to include basic, correct information, and to search on that information. Instead, the customer has to spend hours wading through nonsense, misrepresentation and evasiveness in order to identify the few properties that match their search. We know some agents try every trick in the book to sell, but Rightmove should not be complicit in this slimy approach. If I were cynical I'd think it was all about the money.
Date of experience: March 29, 2025
I spoke with Rahima who was very patient and helpful. She dealt with my query efficiently and all was resolved. Would recommend the service.
Date of experience: March 27, 2025
Bilal was so polite , very professional and so helpful
Date of experience: March 22, 2025
I really like using rightmove because it's a very lovely website to have a look at for lovely houses in the area You can just type in a location to look at house in I been using it for years now Rightmove is very lovely website This website gets a 5 out of 5 star rating by me Have a lovely rest of your day
Date of experience: March 21, 2025
I put my house on the market 2nd Sept 2024, but had to withdraw it on 12th November for health reasons. I put the house back on the market on the 15th February 2025, but according to Rightmove it still says added 2nd September 2024. This gives the impression that the house has been on the market for over 6 months when it hasn't. I am not happy with this. I have contacted my estate agent to see if this can be changed, but was told that there was a 14 week rule that prevented them re advertising my property. My estate agent said they would contact Rightmove regarding this 14 week rule.
Date of experience: March 17, 2025
As an agent, I've experience various levels of customer service from different online property portals. Maddie R - Customer Care Specialist, was very responsive and helpful when we updated our branding and made it all simple and easy for us.
Date of experience: March 14, 2025
US
Danni Ord was amazing from the rent guarantee team. She really helped us get our policy set up and true credit to right move. Please ensure management sees her excellency and escalates this up management to make sure she gets rewarded and recognised.
Date of experience: March 13, 2025
