Rightmove has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Right move is set up to sell financial services (like mortgage products) and promote estate agencies that pay for additional promotion. Registration is painful, taking 5 mins to wade through their security protocols
Great customer service, you couldn't ask for better.
I would give minus stars if possible. Our letting agent uses Rightmove referencing: So the Rightmove rep, Craig called my wife and within 30 seconds insisted on access to her bank account (?!). Then, when she declined and offered the usual payslips and statements, the rep said, "You want this property, get over it and swallow the pill". I have never heard such unprofessional nonsense in my entire life. I am absolutely insensed and who in their right mind would give bank account access to a complete stranger in Ireland??? Who the hell do these people think they are? Does anyone trust 'Rightmove' with their personal financial data, you'd have to be insane.
Cheryl Hine, very helpful got issue resolved in minutes
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www.rightmove.co.uk1,000 total β’ Write a review
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These estate agents and landlords advertising propertys for rent are very discriminating against people in desperate need of housing via u.c or who have children or disabilities, this greedy money hungry website needs to be shut down and investigated under cover asap.
Date of experience: April 23, 2025
As a landlord I'm frequently on Rightmove. Sadly Rightmove have added animated ads. There's a reason why people use ad blockers and that is because animated ads are distracting. So Rightmove wants you to be distracted whilst making the important decision of which property to buy! Static ads are fine, it's only since animated ads existed that people are blocking them with ad blockers. Ad blockers don't block everything and so now I'm distracted from the purpose of visiting their website. I'm minimising the window so it's half the width of the screen which helps. Rightmove will no longer be my first choice. Zoopla has animated ads but they can be blocked should a person wished to do so. So, well done Rightmove for driving your customers to the competition.
Date of experience: April 17, 2025
Amazing, proactive, fixed the issue instantly! Thankyou!!
Date of experience: April 10, 2025
Very impressed with the Customer service ! This is the second time I have contacted Rightmove, with two individual problems, but on each occasion I have been dealing with RICH, who has replied immediately, and been more than helpful in all aspects of the problems !
Date of experience: April 7, 2025
US
Having instructed an estate agent to market our apartment and instruct Rightmove back in September 2024 we were hopeful that we would get a buyer before the spring. However despite 4000 βhitsβ on Rightmove we were bewildered why nobody wanted to view the apartment. We realised after 4months that the street scene was incorrect. This was corrected after our estate agent contacted Rightmove. Yet again this week and still no viewings it was discovered that for some unexplained reason Rightmove had the incorrect area and also placed our apartment in the middle of a main road. This is despite having the correct address and postcode from day one. We hold Rightmove totally responsible for losing potential viewers/ buyers for last 6 months the apartment has been on the market. Completely unacceptable.
Date of experience: April 2, 2025
US
I am an estate agent in north London and i needed help adding a premium listing for a new property. i spoke to a lady called Chloe who helped me setup a new account and talked me through adding a new premium listing. she was so helpful, kind and got me through it with ease!
Date of experience: April 1, 2025
