Rightmove has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Right move is set up to sell financial services (like mortgage products) and promote estate agencies that pay for additional promotion. Registration is painful, taking 5 mins to wade through their security protocols
Great customer service, you couldn't ask for better.
I would give minus stars if possible. Our letting agent uses Rightmove referencing: So the Rightmove rep, Craig called my wife and within 30 seconds insisted on access to her bank account (?!). Then, when she declined and offered the usual payslips and statements, the rep said, "You want this property, get over it and swallow the pill". I have never heard such unprofessional nonsense in my entire life. I am absolutely insensed and who in their right mind would give bank account access to a complete stranger in Ireland??? Who the hell do these people think they are? Does anyone trust 'Rightmove' with their personal financial data, you'd have to be insane.
Cheryl Hine, very helpful got issue resolved in minutes
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www.rightmove.co.uk1,000 total • Write a review
Avoid them by all means. They are unprofessional and make life frustrating with all their red tapes especially for immigrants. They ask applicants for requirements their workers cannot provide. Don't be fooled by the number of positive reviews you are seeing here. Alot of them are being done by right move staff to fool the public into thinking they are the ideal agents to sort out your accommodation needs. They are terrible to say the least especially their referencing. It's the worst I've seen in all my life. The government need to investigate them!!
Date of experience: March 8, 2024
US
It's very easy to see why Rightmove have so many awful reviews on Trustpilot. The referencing department has the most diabolical customer services I think I've ever come across. Absolutely none of them care about our personal needs and requirements and it doesn't seem that any of them have been trained in conflict resolution, which forms the basis of good customer services. None of the agents will ever take accountability for your personal issues, and the way they avoid doing so is by making sure a different agent answers the phone every single time, so that you have to repeat yourself over and over again to many different agents who really don't seem to care less about you as an individual. If any letting agents are reading this review and considering using Rightmove as a referencing body, I would seriously recommend you avoid them like the plague and instead seek out a professional and efficient company to work with. I dare say this review will get some kind of disingenuous and inauthentic apology from Rightmove, but I can assure you that if they were genuinely concerned about people, they wouldn't have so many terrible reviews as the one I've just given.
Date of experience: March 5, 2024
US
I don’t understand why filters such as number of bathrooms, size of properties, freehold or leasehold is not available. It looks like the website is made to have the worst user experience. You have to click on each property description to see if it fits your needs.
Date of experience: March 3, 2024
US
Elitsa was excellent when I called this morning, she was very knowledgeable, polite and professional in the way she dealt with me. Unfortunately due to the time frames involved I could not go ahead with the package. She was very understanding, if I need anything else I would not hesitate in speaking to her. Thankyou regards Jonathan
Date of experience: February 29, 2024
US
As a landlord I took out Rightmove rent guarantee and legal expenses insurance. I have been trying to sort a claim since August 2023. They use a claims company and several different solicitors. It has been a nightmare trying to speak with anyone, no one phones back. They cannot tell me if there is a problem with my claim nor why they haven’t paid the claim. I must have phoned about 20 times and emailed too. Don’t use the rent insurance policy! Absolute waste of money. 18/3/24 I contacted you by email as you suggested in your reply and you have NOT even replied!!
Date of experience: February 23, 2024
Why isn't there an area where you can detail if you are unable to work due to illness, it only offers unemployed. And due to some Landlords insurance policies not accepting unemployed people, chronically ill people are being pushed out and seen as a risk. This is stopping sick people getting homes. If there needs to be a distinction so Landlords can make a more informed decision when looking at potential tenants. Im a professional who's genetics let me down and can't work. I cant believe the discrimination within the market, even agents saying 'how can we Police it?' When asked if discrimination happens against sick people on benefits.
Date of experience: February 21, 2024
Mark Stewart is an asset to the company and it has been an absolute pleasure working with him. He is personable, helpful and a delight to talk to (even when dealing with complex situations!) Can't recommend/thank him enough for his hard work and for being so lovely while doing it! - Thank you Mark :)
Date of experience: February 19, 2024
For the love of God. Please include a box, so I don't have to see any auction houses. You have a box for retirement homes or gardens and driveways. I actually emailed Rightmove.co.uk a couple of years ago requesting this but obviously, this has fallen on deaf ears. Thank you.
Date of experience: February 17, 2024
