Rightmove
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UNPROFESSIONAL, UNRELIABLE, UNBARABLE
It's very easy to see why Rightmove have so many awful reviews on Trustpilot. The referencing department has the most diabolical customer services I think I've ever come across. Absolutely none of them care about our personal needs and requirements and it doesn't seem that any of them have been trained in conflict resolution, which forms the basis of good customer services. None of the agents will ever take accountability for your personal issues, and the way they avoid doing so is by making sure a different agent answers the phone every single time, so that you have to repeat yourself over and over again to many different agents who really don't seem to care less about you as an individual. If any letting agents are reading this review and considering using Rightmove as a referencing body, I would seriously recommend you avoid them like the plague and instead seek out a professional and efficient company to work with. I dare say this review will get some kind of disingenuous and inauthentic apology from Rightmove, but I can assure you that if they were genuinely concerned about people, they wouldn't have so many terrible reviews as the one I've just given.