Rightmove has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Right move is set up to sell financial services (like mortgage products) and promote estate agencies that pay for additional promotion. Registration is painful, taking 5 mins to wade through their security protocols
Great customer service, you couldn't ask for better.
I would give minus stars if possible. Our letting agent uses Rightmove referencing: So the Rightmove rep, Craig called my wife and within 30 seconds insisted on access to her bank account (?!). Then, when she declined and offered the usual payslips and statements, the rep said, "You want this property, get over it and swallow the pill". I have never heard such unprofessional nonsense in my entire life. I am absolutely insensed and who in their right mind would give bank account access to a complete stranger in Ireland??? Who the hell do these people think they are? Does anyone trust 'Rightmove' with their personal financial data, you'd have to be insane.
Cheryl Hine, very helpful got issue resolved in minutes
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www.rightmove.co.uk1,000 total • Write a review
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What truly set this experience apart was the outstanding service provided by Cheryl. Not only did she address the specific issue we were facing promptly and effectively, but she also demonstrated a proactive approach by identifying potential future concerns. In particular, Cheryl tackled map issues preemptively, ensuring that any possible glitches were ironed out before they could become a problem. Cheryl's dedication to going above and beyond in resolving our concerns left a lasting impression. Her attentiveness and problem-solving skills showcase a level of customer service that is rare to find. It's evident that Cheryl takes pride in her work and is genuinely committed to ensuring a seamless experience for Rightmove users.
Date of experience: February 1, 2024
Absolute disgrace .amateur .expensive and just interested in taking money.give a miss
Date of experience: January 30, 2024
This five star review goes to Natalie Robert’s with the Tenant referencing team. Her ability to convey that my case was important and being looked after was excellent and made me very comfortable and restored my confidence in right move referencing. So once again a massive thank you to you Natalie !
Date of experience: January 30, 2024
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I phoned Rightmove to assist in a update of a property, and they were amazing at helping us change this. Throughout the process, We spoke to Luke, Maddie, and Aimee, who were all very helpful, and managed to make the changes almost immediately. Thank you for all your help!
Date of experience: January 23, 2024
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I had given my landlord and agent references and my soft check on bank account with good credit score as well. Still they asked me to provide more than one and half year of bank statements even after providing six months of statements. They had also done, the employment and affordability check. I have never had such difficulty with any letting agents. I don't care if they securely view our little data, asking for one and half year worth of data is preposterous.
Date of experience: January 23, 2024
When I contacted the right move the way executive responded to my queries I'm not satisfied,when we go to the website they do list many properties when I contacted them to enquire about a property they did not provide proper information and they asked me to contact after a week. I requested them to provide the details but they denied
Date of experience: January 10, 2024
Having had an account for over 20 years with rightmove paying over £4000 a month, our sales account has been made invisible as a completely separate company. A lettings business using the same company name was advertising more than 5 commercial properties than it's subscription allowed. When I highlighted I have no control over a separate company and the fact that lettings and the commercial properties were still live, I was simply told when the other company complied, our properties would show again. THIS IS NOTHING MORE THAN BULLYING, from a company that have no interest in their paying customers anymore.
Date of experience: January 8, 2024
Received a prompt, professional reply from Charlotte Ratcliffe after sending an email about feedback for their website, not just some automated thing, so it might actually get looked at! Thanks!
Date of experience: January 3, 2024
