Rightmove has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Right move is set up to sell financial services (like mortgage products) and promote estate agencies that pay for additional promotion. Registration is painful, taking 5 mins to wade through their security protocols
Great customer service, you couldn't ask for better.
I would give minus stars if possible. Our letting agent uses Rightmove referencing: So the Rightmove rep, Craig called my wife and within 30 seconds insisted on access to her bank account (?!). Then, when she declined and offered the usual payslips and statements, the rep said, "You want this property, get over it and swallow the pill". I have never heard such unprofessional nonsense in my entire life. I am absolutely insensed and who in their right mind would give bank account access to a complete stranger in Ireland??? Who the hell do these people think they are? Does anyone trust 'Rightmove' with their personal financial data, you'd have to be insane.
Cheryl Hine, very helpful got issue resolved in minutes
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Helped us in finding our dream home, better than the others out there!
Date of experience: April 27, 2024
Communication was good and wanting to get everything over the line. It did seem very rushed as after a day a half I was getting asked to contact my Employer & Landlord ASAP. The person I dealt with on the phone was very understanding and was great.
Date of experience: April 25, 2024
US
Cheryl in the Customer Support team has been fabulous! So, so helpful and attentive to my initial query, she went the extra mile to assist me and find a resolution for my issue. Thank you for making my job easier and finding a process that works!
Date of experience: April 23, 2024
US
Will they ever improve this platform? Rightmove is a website that wastes huge amounts of your time. It's lack of filtering on searches is amateur. You can't lock in filtering like, pets, gardens, bathrooms, and other features as it always resets. You can't set budgets to your own specific levels. You can't set searches based on floor plan size. You can't filter by availability dates and so much more. Its a platform without competition therefore it has no need or desire to improve. It makes the experience of looking for a place to live more harrowing, annoying, and stressful than it already is. It forgets who is the most important user on its platform.
Date of experience: April 21, 2024
US
INCORRECT ADVERTISING. This Company is clearly on the "side"of the Estate Agents and NOT on the potential buyer/seller.Whilst trying to search for a detached property for my mother,the search kept bringing up terraced houses of when contacted was informed that they class these as Cottages, and therefore class them under Detached. !! Now, no matter how they tried to explain that to any buyer is beyond my comprehension, and refused to contact me anymore on this fraudulent issue. DISGUSTING.
Date of experience: April 18, 2024
Awful company to deal with Have increased their fees every year without any improvment to their service. Small family, independent agencies are paying close to Β£2000 a month (plus vat). We have never, in 7 years, met our are manager, they do not care about their customers & use the small companies as a cash cow.
Date of experience: April 16, 2024
US
Tried a instant valuation over my semi-detached house with a large front and rear garden and found out the valuation is just the same as a terraced house of 30% smaller without big garden. We've checked the facts on their instant valuation website and found a lot of incorrect information over there, so tried to contact their customer service to either correct them or remove the instant valuation at all. (Their competitor Zoopla provides a correct information and gave the value 20% higher than Rightmove) P.S. the customer service provided us the way to remove the instant valuation. And so we review our ratings. Really suggest they have to make sure the public opinion to be correct.
Date of experience: April 13, 2024
I'm trying to rent a property in the north east having started a new job and having moved from the south of England. I feel like a pariah. No landlord will touch me due to me not having previously rented, even though I've owned a house for over 20 years. My workplace will vouch for me but that apparently isn't good enough. there appears to be few available properties and very few ever even respond. Holding fees are wanted with the promise it will be kept when I inevitably fail the references.There's nobody to contact, every phoneline goes nowhere. It's a hellscape Utterly depressing state of affairs. Not a single estate agent appears interested in helping. Nobody returns calls. I have the money to move in straight away.
Date of experience: April 11, 2024
US
Rightmove will advertise anything from AUCTION HOUSES without checking the accuracy of photos, description, valuation etc! Don't bother waisting your time, money & sanity on any auction house listing... as a pure example ..it will be stated in the description the house is situated on a residential area, when in fact this will be on a industrial estate. They will advertise vacant or vacant on possession and the property could be occupied by owners, tenants or even squatters! Misleading, misinforming, hiding the fact the buildings are Grade , I ,II, Grade 2a/2* listed which means you have to refurbish to the councils/conservation officers wishes & timelines etc, not to count the planning application costs. Buildings are derelict, inaccurate measurements, using historical/ archive pictures, no services such as electric, gas, water, internet to properties which are extremely costly to reinstate, pictures taken from best angles to make rooms, gardens etc bigger. Description/ location inaccurate, ie residential area and the house could be in the woods or on a industrial estate. Valued according to the highest properties in the area which again is extremely inaccurate. Title plans drawn incorrectly and boundaries not checked so you can easily end up in a boundary dispute with neighbouring properties. No information regarding existing services because they are non existent, just made to look that they are, unfunctional drainage/ will overflow a manhole in your garden because it hasn't been connected to a main sewer, strict covenants from neighbouring properties or businesses, legal fees to cover for the seller in letters not number, so be careful to read the fact that you will be paying 10k on top of the auction winning bidding price... Properties advertised way below the market to attract potential buyers/investors and having internal staff bidding up to the reserve price and over. their selling fees are premium, which again are covered by you. so if you think you are getting a bargain at these auctions you are absolutely wrong! speaking from experience, they are unregulated by RICS and Property Ombudsman that you will end up worse off by the time you make the property liveable. The same property could be going for several listing with different auction houses sometimes because there are so many issues with these houses. Honestly the only reason properties are being sold via an auction and not via an estate agent it is because there is definitely something wrong with them and it will either be a money pit, take a million years to bring to a decent standard and/or it will be so stressful. I cannot stress enough to do your research before you even engage a solicitor to go through the legal pack, GO SEE THE PROPERTY AS IT MAY BE OCCUPIED BY SQUATTERS as the auction house will not take any responsibility for it, check if there are live services such as electric, gas, water, internet as they will cost around 15k to 20k easy, chest the status of the property if listed or not (heritage) as this will dictate the refurbishment budget, timeline and your sanity! Read the legal pack for any extra payment you will have to cover outside of the premium fees and covenants. Finally research the auction house you are dealing/ registering with as they might be a franchise and literally trick/force you into a legal completion. I cannot stress enough - DO YOUR RESEARCH ON THE PROPERTY, GO SEE THE PROPERTY, SERVICES, MEASURE IT UP etc for your own due diligence as you most likely could be paying for a derelict property and it will be the worst experience of your life. Unfortunately, this doesn't apply just to this auction house, they all operate as such because they are so unregulated. I hope you find this useful and able to make a better decision when thinking you found a little gem at an auction house!
Date of experience: April 10, 2024
US
Righmove were used to do a credit reference application for us regarding a house we wanted to rent via our local estate agents. We were declined by the agent and given various reasons that the report said which didnt make sense. So I requested a copy of the report from Rightmove under the Freedom of information act as we and anyone else reading this have a legal right to see the report Rightmove have conducted on you. So glad we did, as the report is total rubbish and didnt match alot of the information we gave them. Kain at Righmove requested lots of information from us which we provided, but unfortunately the information I gave Kain didnt match what was in the final report. They got my savings wrong, my income wrong, rent shares mixed up and various other issues. As a result we were declined for the property when we shouldn't of been and my partner was in tears for days thinking it was all down to her. If we hadn't of got a copy of the report we would of been none the wiser. So if you get declined, get a copy of YOUR report. I must say, Rightmove, you are a disgrace and should be held accountable for giving incorrect credit references. Trying to rent a property is hard enough as it is in the UK right now, and when you get your foot in the door and get first refusal on a property to then get let down by an inaccurate report. Rightmove, your playing with peoples lives. How many other people do you do this to? Management need to investigate this.
Date of experience: April 8, 2024
