Rightmove has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Right move is set up to sell financial services (like mortgage products) and promote estate agencies that pay for additional promotion. Registration is painful, taking 5 mins to wade through their security protocols
Great customer service, you couldn't ask for better.
I would give minus stars if possible. Our letting agent uses Rightmove referencing: So the Rightmove rep, Craig called my wife and within 30 seconds insisted on access to her bank account (?!). Then, when she declined and offered the usual payslips and statements, the rep said, "You want this property, get over it and swallow the pill". I have never heard such unprofessional nonsense in my entire life. I am absolutely insensed and who in their right mind would give bank account access to a complete stranger in Ireland??? Who the hell do these people think they are? Does anyone trust 'Rightmove' with their personal financial data, you'd have to be insane.
Cheryl Hine, very helpful got issue resolved in minutes
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Contacted Rightmove because the boundaries for my county were completely wrong and it was doing my head in. Took under two hours for them to send my request to the right department and action the changes. Rightmove listens to their customers! Thanks Rich!
Date of experience: October 29, 2024
Full of scammers and no support provided I found a rental property on right move, went for a viewing and proceeded to put in an offer. Everything seemed typical as I’ve moved flats a number of times in the last few years so I completed referencing with through the agent listed on rightmove, signed a tenancy agreement and paid a deposit and partial rent ahead of the move in date. The listing turned out to be a scam and I reported it to action fraud and my bank. Upon reporting to rightmove, they provided zero support and refused to take any accountability for the scammers that used their supposedly ‘legitimate’ platform to facilitate their scams. Avoid using it at all costs and be aware that you could fall prey to a scam if you use rightmove as scammers are rife on the platform!!!
Date of experience: October 28, 2024
Website is broken. It constantly says password is incorrect even when just changed it to it. So frustrating. Absolutely pathetic.
Date of experience: October 23, 2024
Thanks Rahima Pannah; very helpful.
Date of experience: October 21, 2024
Rahima was a delight to speak to on the phone. Delightful tone while delivering an update to the ticket we'd raised. Exactly how customer service should be handled.
Date of experience: October 17, 2024
