Great communication
Great communication before - clear time window for delivery. And a call 20 mins away. Delivery to room of choice
4.7
Excellent
1,000 reviews
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Review summary
Rhenus Home Delivery UK is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great service
Great service! Friendly staff
On time and delivered with no fuss and…
On time and delivered with no fuss and a pleasant attitude. What more do you need.
Highly recommend Rhenus delivery
Very well kept informed with emails and messages about my item being delivered received a 2 hour delivery slot time evening before and driver text me when he was near to delivery , delivery man very pleasant, polite and helpful
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All reviews
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Showing 981 - 990 of 996 reviews
S
Star
US
I ordered a green 6-drawer bed and the…
I ordered a green 6-drawer bed and the delivery was scheduled for today, April 23, 2025, with a deadline of 11:39 AM. They arrived at 10:40 AM. The communication via email and WhatsApp was very good. When they arrived, they asked me where I wanted the bed and followed my instructions perfectly. Overall, we are pleased with the service. However, I will have to wait for my husband to return home this afternoon before I can open the package and assemble it, finger crossed it’s in good condition wen we open it!
Date of experience: April 23, 2025
O
Olivia
US
Still waiting for our order nearly 2…
Still waiting for our order nearly 2 weeks later. Delivery booked & then rescheduled a few days before, then on the morning of the new date it was cancelled just 30 mins prior to delivery. Partner has now wasted 2 days leave to be in for the deliveries. Have been trying to re book delivery date for the last week & just being told daily they are still waiting for one item to return to the depot so they can re dispatch. Same email every day & item still not back at depot after nearly a week, said it’s currently in a vehicle on its way back (said this since last week) Explained have newborn twins and currently without a bed or sofa to feed them on as scheduled delivery with house move, but again, same generic email about it being escalated but nothing is actually being done. Not normally one to leave reviews but really disappointed so far.
Date of experience: April 22, 2025
VC
Dulcie
Delivery and communication great, delivered on chosen date, received email day before detailing 2 hour slot. Delivery day text and then phone call when 10 mins away from our address, nice people, all good 👍
Date of experience: April 19, 2025
R
Rachael
US
Amazing Service- Highly recommend
Delivery was bang on time and the driver communicated with me letting me know exactly when they would arrive. Delivery was swift and efficient and the 2 men were extremely polite and careful when moving my parcels. Very impressed- fantastic service couldn’t have asked for anything more!
Date of experience: April 18, 2025
C
Absolutely Brilliant
A brilliant delivery company I have had some terrible experiences with others But these are very very good I tracked my order during the morning And it arrived on time What more can you ask for
Date of experience: April 18, 2025
TM
I have had several items delivered by…
I have had several items delivered by Rhenus Home Delivery, always on time, sometimes early, drivers have always been very polite and helpful.
Date of experience: April 17, 2025
K
K.A
US
Collection of large item
Rhenus was due to collect an item from my home. I was given a two hour time slot, which was very helpful. I received a message to say they were on their way. They were polite and helpful and did the job. Absolutely no problems. I would recommend this company.
Date of experience: April 17, 2025
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