The engineer was professional and…
The engineer was professional and repaired the machine quickly no mess thankyou.
4.8
Excellent
1,000 reviews
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Review summary
Respond Services is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
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Based on reviews, created with AISee what reviewers are saying
Technician was very professional and helpful
The booking process was the most difficult as it wouldn’t accept my serial number online so had to call up and book. They couldn’t recognise it either so just used a “generic” serial number which didn’t seem right to me. The tech who attended was very friendly, polite and informative. He spent time checking all the possible issues and noticed that I needed a replacement item and ordered this for me without me having to ask. Very happy with the tech service, not so much the booking process.
Excellent work
Arrived on time, polite and courteous. Very tidy and cleaned up after the works. Explained what had been done. Excellent service Many thanks
Very competent and very professional
Very competent and very professional. Came with the spares BEFORE looking at the combi oven. The engineer had a guess that it was probably the issue. Result no time wasted for the engineer, for the company and for the customer. Excellent. Well done.
Company details
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Contact info
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Website
www.respondservices.co.uk
All reviews
1,000 total • Write a review
Showing 781 - 790 of 996 reviews
MF
The engineer knew exactly what was…
The engineer knew exactly what was wrong and explained to us how to avoid it failing again.
Date of experience: June 23, 2025
Af
Oven Door Replacement
Finally fixed on 3rd visit, 1st engineer didn't bring door, 2nd engineer didn't bring screws but brought doors, but today 3rd engineer Ben arrived promptly fixed oven door in 20 mins , was courteous & customer friendly & got job done. Reported around 7th June fixed today 23rd June. Would have given 1 star + service remain a joke, however 5 stars due to Ben & 2nd call handler Mealanie brilliant who took job personally, apologised for horrors , got back to me, sorted problem and arranged for me to be 1st customer this morning. So grateful to them. Please commend her -& Ben who visited today. Do review why when Job reported as Outer Oven Door , no door was brought & effectively right parts not ordered. I had no oven door or use of it for nearly 3 wks & except for today staying in for visits and organising them was a waste of my time. However today all sorted with Customer Service you could only hope for so 5*
Date of experience: June 23, 2025
MA
The person who came to service was so…
The person who came to service was so helpful and went out of his way to rectify the problems.
Date of experience: June 23, 2025
ML
I received very efficient service.
I received very efficient service. I had to go out on the day of my appointment but your call handler said that she would try to arrange for me to have the first appointment of the day. She explained, succinctly, what messages I would receive according to whether or not her request for the early appointment had been successful. I was very impressed by her polite manner and desire to help. The engineer came at 8 a.m. and the problem was quickly solved. I was also impressed to learn that your company arranges engineers' visits on a location basis to cut down on unnecessary travel.
Date of experience: June 23, 2025
KB
Engineer was on time
Ian was on time,clean tidy and professional,identified and fixed the fault.
Date of experience: June 23, 2025
LL
Absolutely lovely engineer
Absolutely lovely engineer, no issues job well done very efficient.
Date of experience: June 23, 2025
JD
Apart from fixing our washing machine
Apart from fixing our washing machine, the engineer gave us tips on simple maintenance. Very helpful.
Date of experience: June 23, 2025
HC
Efficient and professional engineer
Efficient and professional engineer - didn't waste time, got on with the job and clearly knew what he was doing.
Date of experience: June 23, 2025
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