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I received very efficient service.
I received very efficient service. I had to go out on the day of my appointment but your call handler said that she would try to arrange for me to have the first appointment of the day. She explained, succinctly, what messages I would receive according to whether or not her request for the early appointment had been successful. I was very impressed by her polite manner and desire to help. The engineer came at 8 a.m. and the problem was quickly solved. I was also impressed to learn that your company arranges engineers' visits on a location basis to cut down on unnecessary travel.