Redspot Car Rentals
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1 star is really a bit generous!
1 star is really a bit generous! I telephoned to make a reservation for a car which I needed urgently to replace a car which had broken down. When I arrived at the depot, car was still being prepared -a minor inconvenience but still frustrating However, worse was to come! I then went to the office and completed all the paperwork, and the end of the process I was asked to provide a second form of identification showing my home address. At no time until that point was I told that such information would be necessary. It would have been easy for me to bring the required information from home had I been told. I offered to provide alternative means of identification, or to look up my professional registration on the Internet, which included my work address but no that was deemed to be sufficient.The staff were unable or inflexible to be able to find a solution which provided you with reassurance required, whilst allowing me to hire a car. I was told by the manager the woman who had taken my phone call had informed me, but I can assure you that she had not. I therefore wasted about an hour unsuccessfully trying to hire a car before walking out with nothing but frustration.