They have fantastic customer service
They have fantastic customer service. Over the years I have been with the company, they have always attempted to give me a great price on my bills.
4.3
Great
192 reviews
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💬Hasn't replied to negative reviews
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Review summary
Pure Utilities receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
The worse water company ever
The worse water company ever… price is high and no customer service and support, what they wanted is take your money…
Customer Service request
Great service while I was a customer and efficient customer service processes. My request has been handled in one day
Spoke to accounts assistant Samantha…
Spoke to accounts assistant Samantha this morning regarding my new account. She gave clear and concise information about the concerns I had and was very polite and helpful. Great quality clear and easy to understand phone call.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.pureutilities.co.uk
All reviews
192 total • Write a review
Showing 31 - 40 of 188 reviews
EL
Debbie Harrop is an angel
Debbie Harrop is an angel. It has taken my local council 16 weeks to reply to my last email declaring that they cannot help me! Alternatively, Debbie usually replies to emails by return with useful and positive advice. It makes an enormous difference when someone makes the customer feel like they matter and Debbie does this in bucket loads. If Debbie Harrop worked for me, I’d double her salary just to keep her. Well done Pure Utilities!
Date of experience: March 15, 2024
E
Elaine
US
Debbie Clarkson Customer Service
Spoke to Debbie Clarkson today as a new Pure Utilities customer. She had a very friendly but efficient style. She went through data protection to identify me and then updated my phone and email numbers which had been incorrect. She then talk me through the process of a call back to look at direct debits and discounts and who would be contacting me. Perfect service.
Date of experience: March 15, 2024
L
Lorraine
US
Friendly, helpful and personal service.
Debbie explained all that I needed to know before starting to discuss the account - monitored calls and data protection, even updated an out of date email address. I had received an email saying the bill had not been paid, she was very helpful and could see that the payment was due to be paid today.
Date of experience: March 14, 2024
MM
Paying my current bill…
Ever since I started dealing with this company they have been very efficient. Today I paid my bill to Debbie Clarkson and she guided me through the payment system very easily.
Date of experience: March 12, 2024
AB
Samantha was lovely to deal with.
Samantha was lovely to deal with.
Date of experience: March 11, 2024
IL
Dealt with the situation very well and…
Dealt with the situation very well and assured me that everything would be sorted and no money owed.
Date of experience: March 11, 2024
MD
Super
The response was quick and fully detailed with a good follow up.
Date of experience: March 9, 2024
BF
Review of customer services at Pure Utilities, water supply company.
I spoke to Debbie Clarkson at Customer Services and another person in Sales: both explained why I had suddenly incurred charges that I had not been told about by my landlord, and which I had not hitherto had to pay in the years I had owned our holiday hut before July 2023. They were exceptionally clear, patient and courteous in all their answers. I had thought the requests for money were part of an elaborate scam, so I was reassured by their explanations and decided to pay my outstanding bill as a consequence.
Date of experience: March 8, 2024
SC
Pleasant and friendly communication…
Pleasant and friendly communication with Debbie Clarkson. Quick and efficient. Thank you Debbie!
Date of experience: March 7, 2024
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