They have fantastic customer service
They have fantastic customer service. Over the years I have been with the company, they have always attempted to give me a great price on my bills.
4.3
Great
192 reviews
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💬Hasn't replied to negative reviews
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Review summary
Pure Utilities receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
The worse water company ever
The worse water company ever… price is high and no customer service and support, what they wanted is take your money…
Customer Service request
Great service while I was a customer and efficient customer service processes. My request has been handled in one day
Spoke to accounts assistant Samantha…
Spoke to accounts assistant Samantha this morning regarding my new account. She gave clear and concise information about the concerns I had and was very polite and helpful. Great quality clear and easy to understand phone call.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.pureutilities.co.uk
All reviews
192 total • Write a review
Showing 41 - 50 of 188 reviews
AK
Paul Smith accounts assistant was…
Paul Smith accounts assistant was really very helpfull and resolved my problem.Would highly recommend him.
Date of experience: March 6, 2024
EC
Debbie from Pure Utilities emailed me…
Debbie from Pure Utilities emailed me with a reminder, as agreed, which I'd completely forgotten about. She was polite, informative and offered fantastic customer service.
Date of experience: March 2, 2024
MI
Helpful advisers
Due to my age I had reservations about this company but after speaking with other customers locally I decided to move forward to a contract with them They have always been courteous and Debbie harrop in particular has been most helpful at explaining everything and made me feel reassured. I would go with this provider over others
Date of experience: February 29, 2024
CF
Big thanks!
Big thanks to George who has massively helped with integrating our whole portfolio. He has explained everything clearly and constructively - not to mention helping with dealing with our previous supplier who were quite unhelpful throughout. George has managed to overhaul our costs and is very approachable with any queries. Thanks so much for making this an easy transfer!
Date of experience: February 22, 2024
JJ
very helpful staff
Dealt with a very helpful member of staff (Jenny C) via email. She responded to my email very promptly and advised me on the email I had received from pure and explained what I was to do and what would happen next and the new charges very clearly. Happy customer. Thank you for your help.
Date of experience: February 22, 2024
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