PU
Pure Utilities
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Review of customer services at Pure Utilities, water supply company.
I spoke to Debbie Clarkson at Customer Services and another person in Sales: both explained why I had suddenly incurred charges that I had not been told about by my landlord, and which I had not hitherto had to pay in the years I had owned our holiday hut before July 2023. They were exceptionally clear, patient and courteous in all their answers. I had thought the requests for money were part of an elaborate scam, so I was reassured by their explanations and decided to pay my outstanding bill as a consequence.