They have fantastic customer service
They have fantastic customer service. Over the years I have been with the company, they have always attempted to give me a great price on my bills.
4.3
Great
192 reviews
5-star
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💬Hasn't replied to negative reviews
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Review summary
Pure Utilities receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
The worse water company ever
The worse water company ever… price is high and no customer service and support, what they wanted is take your money…
Customer Service request
Great service while I was a customer and efficient customer service processes. My request has been handled in one day
Spoke to accounts assistant Samantha…
Spoke to accounts assistant Samantha this morning regarding my new account. She gave clear and concise information about the concerns I had and was very polite and helpful. Great quality clear and easy to understand phone call.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.pureutilities.co.uk
All reviews
192 total • Write a review
Showing 21 - 30 of 188 reviews
JD
The customer service was amazing
The customer service was amazing, so helpful and the lady was so polite
Date of experience: April 17, 2024
WT
Jenny was quick to respond to my…
Jenny was quick to respond to my problem, knowledgeable and kept me informed of progress at all stages. This issue has now been successfully resolved for me - thank you Jenny
Date of experience: April 15, 2024
SD
Steven D
US
Can’t fault todays customer service but…
Debbie who I spoke to today was brilliant and resolved my issue. However, it would have been 5* for overall satisfaction for the company had I not been wrongly chased for outstanding bill (which was paid weeks ago by DD) and it had been dealt with first time when I called last week without being called today with Debbie unaware I had already called up last week to try resolve and promised course of action never followed. Last week was told likely data issue and the girl who can confirm is on lunch and will drop me an email to confirm, today Debbie called to chase payment unaware of any of this previous discussions. Can’t fault Debbie’s customer service today though, just the processes and systems at this company.
Date of experience: April 15, 2024
DL
Professional and quick service
Meera was very professional and provided all the answers to my questions. Would highly recommend.
Date of experience: April 9, 2024
G
Guest
US
Very helpful as always
Very helpful as always. Vast improvement on the previous business water company we dealt with. Jenny is always quick to respond and nice dealing with a company where there is a bit of personal touch. You are not routed through endless bots or press this and that button on your keypad.
Date of experience: April 3, 2024
MJ
I want to give a 5 star review for…
I want to give a 5 star review for Debbie Harrop who over a 5 month period handled my case which was extremely frustrating for me during this period but thanks to Debbie and without her patience i might not have reached a settlement in the end i got my issue solved mostly all due to Debbie thanks again Debbie .T Gracie 👍
Date of experience: March 22, 2024
AS
Hassled us for money for months for a…
Hassled us for money for months for a service we were not receiving despite informing them of such and providing photographic evidence. Threatened us with debt collectors and everything. Treated us as data on a computer rather than human beings. I hope never to have any dealings with them again
Date of experience: March 19, 2024
AM
Great communication from Meera Chouhan
Great communication from Meera Chouhan Although nobody enjoys paying bills it is good when you get to talk to the same person throughout a dispute and fair resolution.
Date of experience: March 18, 2024
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