Review summary

Pure Utilities receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

SD
They have fantastic customer service

They have fantastic customer service. Over the years I have been with the company, they have always attempted to give me a great price on my bills.

AL
The worse water company ever

The worse water company ever… price is high and no customer service and support, what they wanted is take your money…

IW
Customer Service request

Great service while I was a customer and efficient customer service processes. My request has been handled in one day

S
Spoke to accounts assistant Samantha…

Spoke to accounts assistant Samantha this morning regarding my new account. She gave clear and concise information about the concerns I had and was very polite and helpful. Great quality clear and easy to understand phone call.

Company details

Information provided by various external sources

No description available yet.

Contact info

All reviews

192 total • Write a review

Showing 11 - 20 of 188 reviews
TT
1 out of 5 stars

Worst company ever deal with

Worst company ever deal with They like charge you twice and they can't resolve problem

Date of experience: May 24, 2024

M
5 out of 5 stars

Very helpful and quick to sort out a…

Very helpful and quick to sort out a query.

Date of experience: May 16, 2024

IF
5 out of 5 stars

Very good customer service

Very good customer service. They also offered the best deal compared to competitors.

Date of experience: May 14, 2024

NH
5 out of 5 stars

A pleasure to deal with and easy

A pleasure to deal with an easy, professional and, fast service. Very competitively priced offering. First class.

Date of experience: May 9, 2024

L

Liz

US

1 out of 5 stars

update to my feb 2023 review

update to my feb 2023 review Still a completely incompetent company to deal with. Despite providing them with who the occupier of a property was sometime ago (I own it) and them chasing the occupier over the past year i have now received a letter telling me I may be liable for a debt I have not incurred. On top of this they have got the address wrong and stated it as my own business address which I occupy and do not owe them anything for. I left pure utilities some time ago due to their ineptitude and constant harassment. Now they are chasing me for something which is not my issue. How do they get a licence to operate when they are so incapable of dealing with basic things. It's not difficult, find out the occupier, send them the debt letters, if they don't pay chase them. Maybe everyone harassed by this company should just send them a letter saying you owe us money and threaten legal action as pure utilities seem to think that's an acceptable way to conduct business. Potential customers - AVOID at all costs update to reply from pure utilities I have provided the infomration you requested to trace me and await your contact

Date of experience: May 6, 2024

RH
5 out of 5 stars

all organisation and billing works…

all organisation and billing works perfect

Date of experience: May 1, 2024

JM
5 out of 5 stars

Outstanding service.

The lady Jenny who helped me was outstanding in her helpfulness and friendliness.

Date of experience: April 29, 2024

A
4 out of 5 stars

Debbie was great at resolving our issue…

Debbie was great at resolving our issue Thanks

Date of experience: April 23, 2024

A
5 out of 5 stars

Samantha experience…

Samantha provided clear and concise information with a very friendly and professional manner - a credit to your company

Date of experience: April 19, 2024

Hc
5 out of 5 stars

Very friendly and helpful customer…

Very friendly and helpful customer service advisor

Date of experience: April 18, 2024

The CrowdTrust Experience

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.