PU
Pure Utilities
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Can’t fault todays customer service but…
Debbie who I spoke to today was brilliant and resolved my issue. However, it would have been 5* for overall satisfaction for the company had I not been wrongly chased for outstanding bill (which was paid weeks ago by DD) and it had been dealt with first time when I called last week without being called today with Debbie unaware I had already called up last week to try resolve and promised course of action never followed. Last week was told likely data issue and the girl who can confirm is on lunch and will drop me an email to confirm, today Debbie called to chase payment unaware of any of this previous discussions. Can’t fault Debbie’s customer service today though, just the processes and systems at this company.