They have fantastic customer service
They have fantastic customer service. Over the years I have been with the company, they have always attempted to give me a great price on my bills.
4.3
Great
192 reviews
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Review summary
Pure Utilities receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
The worse water company ever
The worse water company ever… price is high and no customer service and support, what they wanted is take your money…
Customer Service request
Great service while I was a customer and efficient customer service processes. My request has been handled in one day
Spoke to accounts assistant Samantha…
Spoke to accounts assistant Samantha this morning regarding my new account. She gave clear and concise information about the concerns I had and was very polite and helpful. Great quality clear and easy to understand phone call.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.pureutilities.co.uk
All reviews
192 total • Write a review
Showing 151 - 160 of 188 reviews
RW
Professional, courteous and attentive customer service
I spoke to a couple of members of helpful staff in two departments. My call was transferred quickly and efficiently. It was such a positive experience to deal with real caring people and not “bots” or endless automated pre-recorded messages. Debbie in Customer Service was understanding and patient explaining my charges and payment options. One of my best experiences with any public relations advisers. I really appreciated her advice and explanations, as well as her email follow-up to record our conversation and to provide guidance relating to my water charges. Thanks and well done Pure Utilities from one satisfied customer.
Date of experience: November 2, 2022
AS
After meeting with Martin & Sean they…
After meeting with Martin & Sean they were very helpful in assisting me to carry out my works on the electrical systems of their main head office. All the staff were helpfull & polite.
Date of experience: September 26, 2022
JG
Great company to deal with
Great company to deal with, we dealt with Martin was very helpful and proactive.
Date of experience: September 23, 2022
RR
What a great company to deal with and a…
What a great company to deal with and a refreshing change from other utilites. They were helpful from the start of the call and went out of their way to help with the issues with a highly satisfactory result. First rate customer service and highly recommended especially for businesses looking to switch
Date of experience: September 13, 2022
FB
Highly recommend Pure Utilities!
Highly recommend Pure Utilities! I have been with Pure Utilities since opening my salon in 2018, great service and helpful.
Date of experience: August 17, 2022
S
Pure Utilities Meter Readings
We submit the water meter readings each week by image and numbers. We are then billed monthly. System works well. Thus satisfied customer.
Date of experience: August 16, 2022
c
customer
US
Customer Experience
This company were extremely efficient in organising and installing a water meter and have been extremely efficient in responding quickly to any queries that I have had in the meantime. In this day and age, their excellent customer support is a rarity and highly appreciated.
Date of experience: August 15, 2022
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