They have fantastic customer service
They have fantastic customer service. Over the years I have been with the company, they have always attempted to give me a great price on my bills.
4.3
Great
192 reviews
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💬Hasn't replied to negative reviews
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Review summary
Pure Utilities receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
The worse water company ever
The worse water company ever… price is high and no customer service and support, what they wanted is take your money…
Customer Service request
Great service while I was a customer and efficient customer service processes. My request has been handled in one day
Spoke to accounts assistant Samantha…
Spoke to accounts assistant Samantha this morning regarding my new account. She gave clear and concise information about the concerns I had and was very polite and helpful. Great quality clear and easy to understand phone call.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.pureutilities.co.uk
All reviews
192 total • Write a review
Showing 141 - 150 of 188 reviews
N
NVan
US
Keep getting random emails addressed to…
Keep getting random emails addressed to someone else but for a property that's serviced by the council trying to get me to pay bills. Very dodgy, never have I given any details to this company and I have no idea where they've got my email address from. After reading the other reviews it seems they are trying their luck to scam people. Edit - I don't know why you're telling me you've not received account details, how on earth can I send you details when I don't have an account with you. You've obviously not read my review.
Date of experience: February 7, 2023
SB
+I am paying water and sewage to the…
+I am paying water and sewage to the local council, but this bogus company started sending me water bills and wanting to charge me for years, This is a scam !!!!
Date of experience: February 5, 2023
A
Allocated a water supplier I do not want.
I was allocated pure utilities for a holiday cottage, Honestly it has been one awful experience from start to finish, the water in the cottage is turned off all winter and there is no water supply, these rogues are sending me bills for maintain water pipes as high as when the water is switched on, it’s a total rip off by them, I want to end my contract immediately with them but they are trying to force me to stay with them, it’s disgusting, want rid of them asap.Wish I had not be allocated them in first place.
Date of experience: January 31, 2023
K
Kerrien
US
Excellent service for village hall…
Excellent service supporting our local village hall by applying for exemption from water rates on our behalf. After initially contacting them, we have received updates annually and the service is ongoing without us needing to reapply. So helpful! Many thanks.
Date of experience: January 25, 2023
RP
First class service
I am office manager for a community trust and being a charity, it is exempt from paying water rates. Pure Utilities managed this with no fuss, and also arranged to renew next year. First class service.
Date of experience: January 24, 2023
JA
Kirk exemption help -thanks
I am Treasurer of the local Kirk, and Pure has handled the charitable exemption process without fuss and very competently. I am grateful to them.
Date of experience: January 23, 2023
DR
Very helpful and efficient in sorting…
Very helpful and efficient in sorting out a long standing, reoccurring problem.
Date of experience: December 19, 2022
CC
Debbie
Debbie, who handled my query, was excellent. She answered my questions, provided me with information and supported me to troubleshoot the issue. I am totally fed up with speaking to machines and dealing with problem issues on line, that never seem to get resolved, so it was a delight to actually speak to someone, especially as they knew what they were talking about and actually seemed to care about the customer - well done PU!
Date of experience: December 9, 2022
SE
Had a couple of issues with a couple of…
Had a couple of issues with a couple of properties at Pure Utilities was efficient in helping me sort of the bills and get them all properly set up. Great service!
Date of experience: November 11, 2022
E
Ewen
US
Spoke with Jean and Tina this morning…
Spoke with Jean and Tina this morning and really found them very pleasant to deal with and sorted all my problems out very quickly. This is not the first occasion I have had conversations with Pure Utilities and all the personnel have been good.
Date of experience: November 7, 2022
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