Prospect Estate Agency is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
Beth and Bekah were brilliant at helping us to sell our home and purchase our next property. Our chain was quite hard to keep together at times and I think would have fallen through with another agent. They were easy to communicate with, positive and proactive. If we move again I would not consider using anyone else. Thank you!
Great work from Beth and team. Moved into flat in just over 6 weeks from start to finish!
Beth and Michael supported with both the sale and purchase and were excellent at both ends. Our property sold within a week and when buyers pulled out twice they secured new buyers very quickly and smoothly. At the other end Michael managed the chain superbly under many challenges often as a result of the poor performance of our solicitors, Melia Mumford. His communication was great at all times and he managed and controlled the chain very well. I would recommend without reservation.
Great experience with Prospect on our recent house sale. Would definitely recommend. Beth and Michael pulled out al the stops to get us over the finishing line.
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Demi was amazing, really made sure we was looked after making sure all questions was awnsered.
Date of experience: February 21, 2025
Appreciated to Ashleigh from property management team with very quick response to solve the issues, always with professional job done! Thank you!
Date of experience: February 21, 2025
Excellent support by Nicki Gardener and team with issues with property Very impressed
Date of experience: February 19, 2025
US
I worked with Charlotte Morgan who was helpful, prompt answering my questions and emails and took steps above and beyond to help me find my new property. Would use the company again and hope I got to work with Charlotte Morgan once more too.
Date of experience: February 19, 2025
US
Had a few issues with a property we just moved into (tenancy) and Katie was on top of them all straight away, very helpful and efficient. Hoping that everything continues to the same great standard throughout the rest of the tenancy!
Date of experience: February 17, 2025
US
Recommend any tenant be careful with Prospect. I don' think Prospect respect Tenant. When we confirmed to end the tenancy agreement. 1. Prospect requests for views even on deep cleaning date. We did tell Prospect some dates were not available. They asked for many views which is interfering with tenant 's life. 2. The check in and check out agency has a certain relationship with Prospect. Wear and tear issues in the check out report are written as Tenant 's responsibility. Prospect may want to deduct the deposit. Luckily, we clarified the issue under Tenant 's liability Tenants sometimes say Prospect has a quick response to react with any repair. However, I have some issues which are open until the end of tenancy agreement. Also, the contractors have a partnership with Prospect. Prospect is proactive to award the business to their partners under Landlord 's cost. Overall, please be careful with Prospect. Prospect thinks Landlords or sellers are most important since they give them service fee. However, they forget buyers or tenants are the real customer who pay to sellers and landlords.
Date of experience: February 15, 2025
We rented through prospect and our letting agent Beckie was so friendly and helpful. We had a few issues with the boiler during the cold weather and she went over and above to liaise with the landlord and the engineers to help us get it sorted quickly.
Date of experience: February 15, 2025
Les Keegan has been absolutely amazing, very informative and kept me and my partner up to date every step of the way. Couldn't of asked for better support!
Date of experience: February 14, 2025
US
Great communication, swift actions and timely response. Vickie the property manager took care of every small details , from a trivial shower issue to renewing the contract, cooperative interaction and timely closure of any issues reported smoothest in my long residency in the UK. Thanks Prospect so much.
Date of experience: February 11, 2025
