Porta Delivery

Porta Order no : P55265 If your order is delivered safe and sound , I am happy for you if not , forget about insurance claim with Porta delivery! I booked them to pick a table for 8 with 8 chairs , collection time before 1300 , it was collected after 5pm and delivered after 11.30pm. It would have been fine if table and chairs weren’t damaged. I have the proof from the seller that table and chairs were in immaculate condition, however delivery guys placed a polished Mahogany table for 8 on its side resting its top on the side wall of a van with chairs on top of each other. Unfortunately that resulted in a chipped wood from the side of the table and damaged chairs . Couriers didn’t even took photographs of how they placed the table and chairs in the van for insurance purposes and instead blamed me and my house entrance for the damage - I requested a two men pick up and delivery and paid extra for insurance on Porta’s portal When I requested evidence from porta delivery , couriers didn’t even provide any photographic evidence , in reality they didn’t take any pictures of the goods loaded in the van or once it was delivered at my residence. Very next day , I reported this to Porta who promised to investigate and got back to me with all the terms and conditions and small print and offered me to pay out of goodwill gesture £50 then £70 with a porta voucher of £50. While purchasing the insurance and two men delivery , I opted for a premium delivery that clearly stated that Porta would fast track and insurance claim but when I filed one , they want to connect me to the moving partners to fight my case directly. I booked porta almost ten days before the pick up and absolutely had no idea who the pick up guys would be. I bought an insurance through their portal but now they want me to fight my claim with the delivery guys directly since they claim to be just connecting clients with delivery guys. How my contract can be between me and delivery guys when I paid porta ten days prior of collection and was only notified of the delivery guys 24 hours prior of collection. To justify this is what Porta wrote “ We have provided a goodwill gesture for very minimal scratch to a chair that exceeds repair cost” Frankly this is quite insulting and biased way of looking at things . Porta although not the couriers does not have systems and processes for their delivery partners otherwise photographic evidence of loading , unloading and safe delivery evidence as insurance indemnity would be in place . Thoroughly disgusted and dissatisfied with Porta’s handling of my case and appalled by their trading partner who not only misrepresented everything but blatantly lied!. I am sure Porta will try to cover and again blame me but in reality their systems of risk management have failed miserably I expect noting from them and good luck if your goods gets damaged

Great communication from start to finish. Driver informed me when he’d collected item at ETA. Very polite guy. Would highly recommend!

Fantastic experience. Better price than I could find elsewhere. Great service - picked up promptly and delivered straight away. Lovely people too. Didn’t have to pay any extra for being on the fourth floor either which makes a change!

Really excellent service, from the easy to book website, good communication and friendly driver. Would certainly recommend and use again!

Delivery driver was great at keeping me informed at both pick up and drop off of the item

Great experience with Porta Easy to book and very competitive pricing Driver kept us informed of progress and was very helpful, polite and punctual Will use porta again for sure

Following initial communication issues, the team really stepped up to the mark and collected and delivered my item perfectly. Would recommend this company for collection and delivery across the country.

Great service and delivery. I picked the timed slot option.

The service for me is excellent and exceptional. I did not have to start calling to follow-up. They delivered earlier than expected. I was contacted before and just before delivery. The driver was also very friendly. Thumbs up guys!!

Very glad to have found you…the main plus?…COMMUNICATION!..every step of the way!

Porta Delivery deserve 10 stars! They were faultless in every way - from the first call with Ed to the final email informing me that the final delivery was complete! I would highly recommend Ed and his team at Porta Delivery!

On time, great communication, great delivery

Very good, not used Porta before, tried them out as the quotes we were getting on other websites were astronomic! Price came in less than half the price of the other quotes, the courier was 5* and our item was delivered really quickly. Can't fault the service. Thank you!

It was an excellent service that was easy to book, and we were kept informed of times and progress.

Great automated communication but the driver was awful. The sofa I bought was picked up at 4 and I live less than 2 hours away from the address. I tried contacting the driver multiple times as I started to get worried. At 10pm I get a message to say they are on their way and will arrive at 1am!!!!! We agree he would come at 8am the next day instead and he didn’t turn up until 3pm. The sofa was not protected in the van, it turned up with black marks on it and smelling like smoke. When I raised this to porta they said “this is outside of our control” and gave me £20 refund. Awful!

Very impressed all round. Slick website with a very well thought through process and user experience. Transparent modular pricing. Driver turned up bang on time. Friendly and helpful. Relatively new business but they have thought this through very well. Happy to recommend.

Used Porta to collect a (very heavy!) kitchen island bought on eBay. So easy to book and really good communication after booking. Thoroughly recommend these guys

great service and communication

The Porta team helped me to sort out my issue quickly! Great service. Yvonne made the process easy for me to get regular updates and save me an unnecessary trip.

delivered safely and on time