Porta Delivery

4.784256559766764 out of 5 stars
4.8
Excellent343 reviews

TrustScore

4.8
4.784256559766764 out of 5 stars
Excellent
5 out of 5 stars
305
4 out of 5 stars
22
3 out of 5 stars
4
2 out of 5 stars
4
1 out of 5 stars
8
343 reviews in total

Review summary

Porta Delivery is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Unique service

What makes Porta collection/delivery services unique and great is that you can contact the delivery person by mobile pho...Read more

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Reliable and most affordable

Cheapest removal service I could find, driver communicated well. No issues with process

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Very efficient service I would use…

Very efficient service I would use again.

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Good Communication and reasonable price.

Good Communication and reasonable price. Driver was friendly and booking the collection/delivery was really simple. 10...Read more

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0
🔥 High engagement

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Gemma
Gemma
1 reviews
5 months ago
5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish, easy to arrange collection and the driver Royd kept me informed with his ETA and was really friendly and helpful unloading.

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Tania
Tania
1 reviews
5 months ago
5 out of 5 stars

Fantastic service

Fantastic service, thank you. Arranged a last minute next day collection and delivery service. As the item wouldn't fit in my car! True to their communication a driver accepted the job at the price quoted and paid for, collected and delivered all in the timescales quoted. Thank you.

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GK
GK
1 reviews
5 months ago
5 out of 5 stars

I had been let down by another courier - Porta to the resue

I had been let down by another courier, Ed and the Porta team were quick to respond to my request. Porta was cost effective, amazingly communicative - regular updates etc. The same day collection and delivery went smoothly. System was simple and easy to use. Will be using again

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sarah mcevedy
sarah mcevedy
1 reviews
5 months ago
5 out of 5 stars

Ebay bulky items made easy

I bought a chair on ebay 200miles away, Porta made getting it delivered super easy. It started with a user friendly web site, clear pricing and great comms. The pick up and delivery went smoothly, my delivery team were speedy, on time and professional I'd not done this before as I thought it would be too complex, now I know it's easy-peasy

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5 months ago
5 out of 5 stars

Really good company was kept up to date…

Really good company was kept up to date with delivery it was collected and delivered on time well protected and arrived in perfect condition , guys when very professional and polite would recommend I've used other cheaper couriers in the past but will be using porta for all future ones

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Allison
Allison
1 reviews
5 months ago
5 out of 5 stars

Couldn't ask for a better service

They picked up and delivered a bookcase from the other end of the country the same day, got it here safe and sound and up a flight of stairs, and communicated with me promptly every step of the way. I couldn't ask for more. After being messed around by another courier on Shiply for almost a week, it was a massive relief to find a professional delivery company that does what it says it's going to do when it says it's going to do it.

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ROSE
ROSE
1 reviews
6 months ago
4 out of 5 stars

Easy, straightforward and trustworthy service

I found this a very reasonably priced and really easy way of moving some furniture. I was having some furniture found on Facebook marketplace moved, and I’ve seen since that they offer a service whereby money can be handed over too which is great. The driver was helpful at both ends and I would definitely use Porta again. Once the driver is confirmed I was able to narrow down the pick up window which made it easier for the seller at the other end.

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6 months ago
5 out of 5 stars

Prompt and friendly service

Prompt, friendly service and good value. I was kept fully informed at all stages of the delivery process, which all went very smoothly and on schedule.

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6 months ago
5 out of 5 stars

Great communication

Great communication, took care with the item, delivered ahead of time.

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Astral Enigma
Astral Enigma
1 reviews
6 months ago
2 out of 5 stars

Delivery AFTER 10pm? Really not acceptable!

Booking was straightforward, communication was reasonable and the delivery agent, when he finally arrived, was friendly and easy to deal with. BUT, and it's a massive BUT, we really did not anticipate that he wouldn't arrive to deliver our table and chairs until AFTER 10PM at night! This meant we had to wait hours before a lengthy drive home through the night and atrocious weather. The weather isn't Porta's fault but we would have missed it if the delivery had been at a sensible time. Sorry but you really should warn people that this is possible. We even advised you that pickup could be earlier if necessary.

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6 months ago
5 out of 5 stars

BRILLIANT, used them twice now!!

I have used porta twice now, and I have to say they are BRILLIANT!! Really reasonable pricing, you get updated the day before with a time frame and ETA, they communicate really well, all the delivery drivers we have had have been super lovely and helpful!!! Rajat for our bedframe and Zak who delivered our sofa. Thanks so much guys will definitely be using you again!! Xx

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James
James
1 reviews
6 months ago
5 out of 5 stars

Second time using Porta

Second time using Porta, was quoted £150 to deliver a bookcase across London by national courier service. Porta quote was £45.

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Alex
Alex
1 reviews
6 months ago
5 out of 5 stars

Great communication from start to…

Great communication from start to finish. Top service and very good value. Thank you

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Jessica Lea
Jessica Lea
1 reviews
6 months ago
5 out of 5 stars

Great

Great. Efficient and friendly service.

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6 months ago
5 out of 5 stars

Great

Great, Leigh was friendly and on time and delivered my things safely. Would definitely use again.

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Stoot
Stoot
1 reviews
6 months ago
4 out of 5 stars

Excellent communication from my initial…

Excellent communication from my initial enquiry through to the hand over of the packages. Estimated delivery time changed and took a little longer than originally anticipated but I was kept informed by the Porta team. I would definitely use Porta again.

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Emma Forspam
Emma Forspam
1 reviews
6 months ago
5 out of 5 stars

Great customer service. Will use again.

I was able to cancel 35 hours before pick up after my seller let me down. This was fantastic for me to not lose the money and a sign of great customer service that they so this. They also have a what's app chat which is great. Also was the cheapest I could find. Will absolutely use for my next courier.

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6 months ago
4 out of 5 stars

Decent budget courier

Booking was easy and the guys who delivered our sofa were great - really friendly and helpful. I have to say this was also a good £50 cheaper other companies I’d tried. However, the time slot you book is only for pick up, not the total trip. I booked a 2-4pm time slot, and I got a notification around 3pm saying my sofa had been collected, so I was expecting it to arrive 15 minutes later (it was a short distance). The van finally turned up almost an hour and a half later, and the driver said he’d moved another customer out of her flat in between picking up our sofa and dropping it off?! Overall I’d say great if you’re on a tight budget, but not if you’re on a tight schedule!

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Peter
Peter
1 reviews
6 months ago
5 out of 5 stars

Having bought two glass display units…

Having bought two glass display units on impulse on online auction I had to organise collection,I saw the Porta ad online so gave collection and delivery post codes and a few other details and got an instant quote,I was soon sent details of the courier and collection and delivery date ,I was sent a reassuring photo of the units professionally secured in van with time of delivery which was spot on , the guys were polite and helpful, I was very impressed and would definitely recommend and use them again, Many thanks

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Consumer
Consumer
1 reviews
6 months ago
4 out of 5 stars

Booking the collection and delivery to…

Booking the collection and delivery to our address was so easy and we were informed of the cost immediately, no hidden fees or extra charges. Unfortunately our driver was delayed by a couple of hours, but made for it by their care, diligence and speed when unloading. They even brought everything in to the room it was bought for and were very respectful. I certainly will use them again and can highly recommend this service.

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